ER Manager
Grow with the challenge
At the time of inception, cloud-based systems and API fluency were new. But that didn't scare us. We waved goodbye to legacy systems and embraced modern technology – where our true innovation began and didn't stop.
No hierarchy, no egos. Just a spirit of collaboration that flows right throughout our organisation – it’s woven into our DNA. We genuinely want to know about each other’s learnings and expertise, especially where it can help us achieve bigger things.
At ClearBank, we make things happen. We solve problems together because we know that many heads are always better than one. Valuing different perspectives is what sets our culture apart. And being able to disagree and commit is key to our progress. Above all we’re a team because when we win together, it feels so much better than doing it alone.
What you can expect:
ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank.
You will manage the delivery of ClearBank’s employee relations approach by ensuring processes are fair, pragmatic, and aligned with our culture and values. This role focuses on providing case guidance, reporting, building manager capability, and contributing to a positive work environment through proactive ER practices.
Key Responsibilities
Provide advice and support to managers and employees on ER matters, including performance, disciplinary, and grievance cases.
Assist in developing and maintaining ER policies, procedures, and toolkits that empower managers.
Deliver training sessions and coaching to managers to build confidence in handling ER issues.
Monitor ER case trends and provide regular reporting for the People Team.
Keep up to date with employment legislation and support implementation of required changes.
Use data insights to identify risk areas and recommend improvements to employee experience.
Collaborate with HR colleagues to ensure consistency and compliance across all ER activities.
Skills & Experience (must-have)
Strong knowledge of UK employment law and its practical application.
Experience managing ER cases, including performance and disciplinary matters.
Exposure to data-driven ER reporting and analysis.
Ability to communicate clearly and influence stakeholders at different levels.
Strong problem-solving skills and sound judgement in sensitive situations.
Organised and able to manage multiple priorities and projects effectively.
High level of integrity and ability to maintain confidentiality.
Nice-to-have
Experience in a regulated or high-growth environment.
Knowledge of EU employment law and its practical application.
A little bit more about us!
ClearBank is Where You Can belong:
At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work. Here are some of the things we’re most proud of:
42% of our senior management roles are held by women
Our enhanced family leave policies
Launching our partnership with Code First Girls
Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group
Our hiring process and what you can expect:
Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage;
Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we’ll let you know that too);
First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams.
Second Interview: This will be a competency-based interview with one or more members of our team.
Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.
Offer: Congratulations! Get ready to transform banking forever!
Our commitment to you as a candidate:
We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time.
We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.
We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!
Equal Opportunities
ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.
ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.
As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.
The legal bit
By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.