ERP Specialist (Operations)

We are looking for an experienced ERP Specialist to join our Enterprise Systems team and play a key role in the design, development, and ongoing stability of our Microsoft Dynamics 365 Finance & Operations (D365 F&O) platform.

Working closely with Operations, Finance, and IT stakeholders, you will focus primarily on Supply Chain and Finance solutions, acting as a technical escalation point for the ERP support team and contributing to the delivery of system enhancements that support performance across the business.

Reporting to the ERP Lead, this is a hands-on technical role suited to someone who enjoys solving complex problems, building robust solutions, and working in a fast-paced, engineering-led environment.

Main duties: 

Technical Systems Design & Delivery

• Translate business and functional requirements into scalable, maintainable technical solutions within D365 F&O

• Deliver hands-on system customisations and configurations, including:

  • Extending fields, tables, and forms

  • Developing and maintaining SSRS reports

  • Creating and managing security roles and duties

  • Enhancing and supporting workflows

• Identify gaps in standard D365 functionality and design, build, test, and deploy enhancements using best-practice extensibility principles

• Review and support technical designs to ensure upgrade-safe solutions

Platform & Architecture

• Maintain oversight of D365 F&O technical architecture, integrations, reporting, and data flows

• Support and enhance integrations between D365 F&O and other enterprise platforms

• Ensure solutions are secure, performant, and aligned with organisational standards

Collaboration & Stakeholder Engagement

• Work closely with functional consultants, systems analysts, and business stakeholders to deliver effective solutions

• Act as a technical advisor to Operations and Finance teams, explaining system behaviour, limitations, and enhancement options

• Contribute technical input into the ERP and Enterprise Systems roadmap

Support, Issue Resolution & Escalation

• Act as a technical escalation point for ERP support, delivering root cause analysis and permanent fixes

• Support deployments, releases, and hotfixes across environments

• Assist with regression testing and validation of system changes

Governance, Quality & Continuous Improvement

• Ensure all changes comply with internal governance, security, and regulatory standards

• Promote best practices for documentation, change management, and code quality

• Identify opportunities to improve system performance, usability, and maintainability

• Reduce manual or off-system processes by enhancing D365 capabilities

Risk Management

• Identify technical risks related to customisations, integrations, and legacy components

• Propose and implement mitigation strategies to ensure platform stability and upgrade readiness

Skills and experience required:

• Proven hands-on technical experience with Microsoft Dynamics 365 Finance & Operations (or AX 2012)

• Experience delivering at least 3 end-to-end D365/AX implementations

• Strong knowledge of D365 F&O architecture, extensibility framework, security model, workflows, SSRS reporting, and integrations

• Ability to independently deliver small-to-medium technical changes

• Experience supporting or developing integrations with external systems

• Strong problem-solving and root cause analysis skills

• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders

• Experience working in engineering-led or manufacturing environments

  Desirable

• Exposure to PLM integrations and low-code platforms

• Microsoft D365 certifications (Finance, Supply Chain, or Technical

Additional Information

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Atlassian Williams F1 Team is an equal opportunity employer that values diversity and inclusion. We are happy to discuss reasonable job adjustments.