Executive Director, Technical

• Takes overall accountability for the operation of the unit including, but not limited to, the client servicing operating model and the back office operations
• Accountable for the business plan
• Integrates delivery and metrics across the people, process, finance and customer dimensions of the business
• Ensures that a comprehensive information management strategy is in place
• Ensures the realization of high performance individuals and teams
• Ensures effective resourcing of department and constant service delivery
• Develops and implements a cost effective data strategy
• Restructures Technology services when needed
• Provides vision, direction and leadership to IT resources and structures.
• Accountable for Facilities
• Liaises with banks for collections and payments

Key Result Areas
Operational Efficiency
• Implements a cost-effective client service and data strategy.
• Sets direction for the Business.
• Takes accountability for the business plan.
• Integrates delivery and metrics across the people, process, finance and client dimensions.
• Delivers on strategic projects as requested.
• Provides vision, direction and leadership to IT resources and structures.
Information Management
• Restructures Technology service when needed.
• Ensures that a comprehensive information strategy is in place.
Budget Control
• Manages overall expenses, including cost reductions.
Service Delivery Management
• Implements strategies and initiatives to increase service delivery.
• Drives operational excellence throughout area of supervision.
• Defines and implements best operating practice in client services.
• Defines performance parameters (including balanced scorecard) and measurements for area under supervision.
Team Effectiveness:
• Individually accountable for customer/client service delivery through efforts of a team, for periods of 3 months up to a year.
• Accountable for others' time, task and output quality
• Balances own priorities with directing and motivating others.
• Plans and assigns work over the applicable period.
• Guides and directs staff to achieve operational excellence standards.
• Creates a climate for optimal performance.
• Manages performance.
• Selects potential staff to sustain customer/client service delivery.

Qualifications

 A bachelors degree from a reputable university

An Msc or MBA

Professional Insurance qualification is mandatory

A minimum of 20 years’ work experience in relevant role

At least, 7 years technical experience in a managerial capacity

International business exposure is an advantage