Fairmont Gold Floor Supervisor
Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:
Responsibilities
- Consistently offer professional, friendly and engaging service
- To monitor maintenance of the physical Fairmont Gold product
- Handle escalated guest concerns and react quickly, logging and notifying proper areas, ensuring follow up is completed
- Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
- Personalize service with guests during their time in the lounge
- Assist when needed with all areas of Fairmont Gold operation
- Audit Front Desk operations to ensure all service standards are practiced
- Audit cleanliness of all lounge areas, including food service areas and storage
- Attend meetings in Fairmont Gold Manager’s absence
- Complete all ordering for Attendant/lounge operations
- Monitor and report food consumption and waste
- Ensure food and service standards are being maintained
- Maintain strong relationships and communication with Kitchens and other teams to ensure all guest needs are met
- Train all new colleagues joining the team
- To follow department policies, procedures and service standards according to Forbes and Michelin Key standards
- To follow all safety policies
- Other duties as assigned
What is in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Demands
This position requires:
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting up to 20lbs.
- Occasional ascending or descending ladders, stairs and ramps
Required Education and Experience
- Previous guest service experience required
- Previous Property Management System experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline an asset
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V