Family Mentor - CST
About Equip
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.
Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.
About the role
The Family Mentor is an integral member of a patient’s multidisciplinary care team. The role of the Family Mentor is to ensure that caregivers successfully integrate into Equip treatment by adhering to their care plans and fully engaging in treatment. This goal is achieved through proactively identifying and addressing barriers to treatment, identifying opportunities to personalize Equip’s programming to address family needs, and building caregiver skills. The Family Mentor is accountable for balancing patient engagement in treatment and adherence to the care plan with patient satisfaction and retention in treatment. The Family Mentor is motivated by the ultimate goal of providing caregivers with access to the tools and services they need so that their loved one can achieve lasting recovery.
Working Hours:
Equip allows Patient Scheduling, Monday - Friday, between 8am-8pm in the Patient's timezone.
Ability to commit to working until 8pm two evenings per week (you choose which evenings).
Ability to commit to a minimum of 20 hours of direct patient care between 2-6pm in the respective patient care time zone throughout the week (3-7pm if you live in the Mountain Standard Time Zone to accommodate Pacific Time Zone patients).
Ability to attend mandatory meetings (i.e Supervision, Treatment Huddles, Labs/All Hands, etc.).
Responsibilities
Provide skills-based individual and group sessions to caregivers in treatment at Equip.
Implement motivational strategies with caregivers to engage with their care plans, including monitoring adherence to care plans and completion of program elements.
Participate in multidisciplinary treatment team huddles to support patient progress in treatment.
Actively listen and guide caregivers to anticipate challenges and engage in coping-ahead strategies.
Maintain an availability calendar allowing caregivers to schedule appointments.
Conduct proactive outreach (phone calls/messaging), missed appointment recovery, reminders, tracking, and support to ensure full engagement with the care plan.
Engage in problem-solving to ensure care plan adherence, including identifying and providing tangible solutions to ease day-to-day tasks and stresses.
Ensure personalization of care plans by making program recommendations and coordinating services to ensure caregiver needs are met - examples include, but are not limited to, booking additional care team member sessions and registering for groups; preparing and ordering customized grocery lists; and referring personalized resources to support family.
Guide caregivers in developing advocacy-related documentation, including 504 Plan accommodation request letters.
Build a relationship of respect and trust with the caregiver.
Complete timely documentation of caregiver interactions in compliance with Equip policies.
Attend and participate in internal meetings as well as initial and ongoing training as assigned.
Perform other duties as assigned.
Qualifications
2+ years of experience working with families/supports in a health care setting including, but not limited to, coaching, case management, mentorship, social work, or milieu therapy.
Lived experience as an eating disorder support for a loved one in firm/stable recovery.
Ability to connect with a range of diverse people with varying lived experiences.
Ability to identify and direct patients and families in achievement of treatment goals.
Passion for evidence-based care and ability to learn, practice, and develop new coaching skills.
Strong oral and written communication skills with the ability to build effective, professional, and collaborative relationships both internally and externally.
Strong organizational and time management skills with a proven track record of meeting goals.
Strong attention to detail.
Comfortable working with and learning new technologies
Comfortable working remotely (including the requirement to be on camera).
Comfortable with ambiguity and ability to think critically to quickly and accurately work through challenges in a fast-paced, fluid environment.
Ability to provide 26-30 hours a week of direct patient care, including new patients and follow-up sessions.
Ability to commit to working two evenings until 8pm of your choice per week.
Benefits
Time Off:
Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
Medical Benefits:
Competitive Medical, Dental, Vision, Life, and AD&D insurance.
Equip pays for a significant percentage of benefits premiums for individuals and families.
Maven, a company paid reproductive and family care benefit for all employees.
Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!
Other Benefits
Loan Repayment:
$500/quarter for employees under a year of tenure.
$1,000/quarter for employees over a year of tenure.
Continuing Education:
Robust training in evidence-based treatments for eating disorders, including Family-Based Treatment, Enhanced Cognitive Behavioral Therapy, and Cognitive Behavioral Therapy for ARFID. Comparable training workshops and supervision in these modalities are valued over $3,000.
For therapists and medical providers, unlimited online courses through NetCE.
For all providers, up to $1,000/year stipend for continuing education.
Opportunities to attend team onsites and conferences at various locations throughout the US.
Work From Home Additional Perks:
$50/month stipend added directly to an employee’s paycheck to cover home internet expenses.
One-time work from home stipend of up to $500.
Physical Demands
Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.
At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.
As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.
Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at accommodations@equip.health.
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