Field Applications Scientist- USA
ABOUT US:
Volta Labs is an applications company that is revolutionizing the future of genomics. We are a Boston based, venture-backed biotech startup that makes extracting vital information from biological samples is as simple as pressing a button, through our flagship product Callisto. Our product speeds up processing time for scientists and increases accessibility to important genetic information for patients. Sitting at the intersection of science and engineering, we invite you to join us on our journey to shape the future of genomics, where insatiable curiosity is encouraged and every Voltarian makes an impact.
THE TEAM:
You'll join a team of innovative thinkers who love to experiment, collaborate, and win together. We are passionate about pushing the boundaries of automation, biology, computing, robotics, design, and user experience to benefit our customers and the world.
Volta Labs has launched Callisto, our groundbreaking platform for NGS sample prep — and we’re now commercializing it globally. This is a pivotal moment for our company: we’re scaling rapidly, expanding into new markets, and building the team that will transform how genomics is done. Joining Volta now means having a direct impact on bringing a first-in-class technology to scientists worldwide and shaping the future of genomics.
We are looking for a Field Application Scientist (FAS) to join our Customer Success team and support the adoption of Callisto across the United States. This role is based at our Boston headquarters and involves extensive travel to customer sites. You will lead customer onboarding, deliver technical training, and support workflow optimization in genomics labs implementing our technology.As one of the early Field Application Scientists at Volta, you will play a critical role in ensuring customer success while also helping shape best practices for training, support, and new applications.
Day 1 to Year 1:
Within 3 months you’ll…Ramp on Callisto product, protocols, and software workflows; begin shadowing customer training and support visits. Assist with smaller training sessions and troubleshooting tasks; start building relationships with early customers across the United States.
Within 6 months you’ll…Lead independent customer trainings, support visits, and workflow optimizations; establish Volta as a trusted technical partner. Scale technical support activities, publish application notes or optimized protocols, and provide structured feedback to Product and R&D.
At 12+ months you’ll…Serve as a primary technical lead supporting customers across multiple sites in the United States, driving customer success, adoption, and workflow optimization. Establish best practices for training and experimental support, continuously improving workflows and technical documentation. Act as an escalation resource for challenging technical issues and help mentor future FAS hires as the Applications team grows.
Who You Are
This is a full-time position that requires a significant amount of in-person work and collaboration onsite at our Seaport Office in Boston, MA. If you are unable to relocate or commute to the Boston MA area, this role won't be a match.
Our Benefits and Perks:
• Robust Equity Program, to build future wealth through stock options with high growth potential
• Comprehensive Healthcare Coverage, including Medical, Dental, & Vision
• HSA with monthly company contribution, & FSA
• Sponsored Commuter Benefit Plans
• Access to Our 401K Plan, to save for your future
• 12 Weeks of Paid Parental Leave
• Paid Time Off, because we understand the importance of time off for rest and adventure
• 11 Paid Holidays
• Twice Weekly Company Lunches, office snacks, beverages, & treats
• Monthly Team Happy Hours and regular team outings!
We are an equal opportunity employer and foster diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and we actively seek out and value diverse backgrounds and experiences.
Even if you don't check every box, but see yourself positively contributing, please apply. Help us build an inclusive community that will change the face of genomics!