Field Training Officer
- Move across assigned cinema locations to provide hands-on support and real-time coaching to teams.
- Support Cinema Managers and Team Leads to translate training into daily operational behaviors.
- Reinforce Filmhouse DNA, service culture, and brand standards through continuous engagement on the field.
- Act as a trusted L&D partner to operations, supporting performance improvement at site level.
- Conduct regular site visits to monitor adherence to guest service standards, operational processes, and compliance requirements.
- Observe team performance to identify skill gaps, behavioral gaps, and service inconsistencies.
- Evaluate the effectiveness of deployed learning interventions in real work environments.
- Track and report trends in performance, recurring issues, and capability gaps across assigned locations.
- Support the rollout of all learning programs, tools, and initiatives designed by the L&D function.
- Ensure consistent execution of onboarding, refresher, and on-the-job training across all cinemas.
- Work closely with the L&D Lead to provide field insights that inform learning design and improvements.
- Support new cinema openings through on-ground training coordination and operational readiness.
- Champion and embed the Filmhouse culture, values, and service philosophy across all locations.
- Ensure teams consistently deliver expected guest experience standards.
Qualifications
Relevant Bachelor’s Degree · NITAD, ACIPM ( Is an added advantage)
Additional Information
Minimum 1-3 years' experience as Trainer, Supervisor or Manager in the hospitality industry.
Experience in Cinema, hospitality, retail, Food & beverage, or service-based environment.