Financial Counselor | Infusion Therapy
Full Time | Remote Eligible | Healthcare Revenue Cycle
At IVX Health, we believe that exceptional care starts with exceptional people. We’re seeking a Financial Counselor who is not only experienced in healthcare billing and coverage—but is also confident navigating tech platforms, juggling priorities, and working independently in a remote or hybrid setting.
This role is more than billing—it’s about delivering clarity and compassion to patients navigating chronic illness, insurance plans, and complex coverage requirements. If you’ve successfully worked in a remote healthcare environment, can self-initiate, and are fluent in EHRs, payer portals, and Microsoft tools, keep reading—we’re looking for you.
What You'll Do
- Discuss insurance coverage with patients, including coinsurance, copays, and deductibles.
- Provide balance estimates and explain financial obligations in a clear, approachable way.
- Identify and enroll eligible patients in copay assistance or foundation-based financial aid programs.
- Complete and manage applications through platforms like AssistPoint and various payer/foundation portals.
- Coordinate payment arrangements pre- and post-treatment.
- Accurately document all financial communications in systems such as the EMR, practice management platform, and internal tools.
- Collaborate closely with both clinical and billing teams to ensure a seamless patient experience.
What We're Looking For
- Remote-readiness is essential: You’ve worked in a remote healthcare role and are confident using Microsoft Teams, Outlook, payer portals, and EHR platforms independently
- Strong multitasking skills—you’re fluent in toggling between systems, troubleshooting, and managing your own workflow without constant direction
- Experience in financial counseling, revenue cycle, or patient billing (infusion or specialty care is a plus)
- Strong communication skills—empathetic yet clear when discussing costs, coverage, and expectations
- A self-starter mindset with excellent organization and follow-through
What You'll Need
- High school diploma or equivalent.
- Minimum of 3 years’ experience in billing, coding, or revenue cycle functions.
- Prior experience working with financial assistance foundations or copay programs is strongly preferred.
- Experience in a remote or hybrid work environment a plus.
Pay is based on factors such as market location, job-related knowledge, skills, and experience, and is benchmarked against similar organizations in our size and industry. It is not typical for an individual to be hired at or near the top of the posted range, as compensation decisions depend on the facts and circumstances of each case. In addition to cash pay, full-time regular employees are eligible for 401(k), health benefits, and other company-provided benefits.
Financial Counselor Pay Range
$20—$23.50 USD
About IVX Health
IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.
Our Mission: To improve the lives of those we care for by redefining the care experience
Our Vision: To be the nation’s preferred destination for pharmaceutical care of complex chronic conditions
Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence
Benefits We Offer
- Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
- Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
- Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
- Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
- 401(k) Retirement Plan – Secure your future with a competitive company match.
- Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
- Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
- Life and AD&D Insurance – Financial protection for you and your loved ones.
- Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
- Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
- Continuing Education – Access to a CEU library for ongoing professional development.
- Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
- Employee Referral Bonus – Earn rewards for helping us find top talent.
Note: Benefits may vary by employment type. Contact HR for details on eligibility and coverage.
EEO STATEMENT
IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.
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