Finnish Speaking Customer Service for Commercial Vehicle Company in Greece

Mercier Consultancy MD is thrilled to announce an opening for Finnish Speaking Customer Service Representatives for a prominent Commercial Vehicle Company based in Greece. This role is perfect for individuals who are enthusiastic about the automotive industry and eager to provide exceptional service to customers. As a customer service representative, you will assist clients in Finnish, addressing their inquiries related to commercial vehicles, ensuring a seamless customer experience.

Key Responsibilities

• Respond to customer inquiries related to commercial vehicle products, specifications, and services via phone, email, and live chat in Finnish.
• Provide accurate information about vehicle features, pricing, availability, and financing options.
• Assist customers with order placement, service appointments, and any related issues.
• Resolve customer complaints effectively, ensuring satisfaction and loyalty.
• Maintain accurate documentation of customer interactions in the CRM system for future reference.
• Collaborate with internal teams, including sales and technical support, to enhance the customer experience.
• Stay informed about industry developments and company offerings to provide relevant assistance.

Requirements

• Fluency in Finnish (both written and spoken) is essential; knowledge of Greek and English is a plus.
• Previous experience in customer service, preferably in the automotive or commercial vehicle sector.
• Strong communication and interpersonal skills with a dedication to customer satisfaction.
• Excellent problem-solving skills and the ability to handle inquiries in a fast-paced environment.
• Aptitude for multitasking and managing multiple inquiries effectively.
• Familiarity with CRM software and standard office applications.
• Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

What We Offer:

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...