Flexis - Repair Network Leader - H/F
We are seeking a dealer-oriented and pragmatic Repair Network leaderto set up and carry out a network of authorized workshops, tosupportaggressive growth on Services & Solutions and to ensure customer experience.
As member of the Services & Solutions Team, you will report to the Head of Aftermarket and be a key contributor in the implementation of the services provided to our customers.
Retail is core business and crucial for the success of the new company.
Key responsibilities include but are not limited to:
- Define the support service agreement with Volvo Group and Renault Group for the retail activities of the new company.
- Define and sign the Service agreement with the selected repairing workshops.
- In collaboration with the aftermarket team and Sales and Marketing, define and roll out lean and disruptive retail processes and tool
- Drive for best practices by continuous improvements performance within retail.
- Take part in projects to align or develop workshop processes, find synergies to improve customer satisfaction and cost efficiencies.
- Secure and support our Sales & Marketing and Services & Solutions departments to work in a proactive way with workshop processes, retail plans and strive for a well performing network. This includes consolidation and follow up of several KPIs, audits, customer satisfaction initiatives and competence activities.
- Extensive travelling required.
Qualifications
What you bring:
- Proven track record in services, aftermarket or sales and retail.
- Previous experience in B2B business
- Master's degree in business or engineering
- Proven ability to manage projects
- Innovative and proactive
- Customer oriented
- Excellent communication and negotiation skills
- Ability to work autonomously and as part of a team in a fast-paced environment.
- Fluent in English (written and spoken), fluent in French
Additional Information
What We Offer
- Opportunity to work in a dynamic and fast-growing start-up environment.
- Career development and growth opportunities.
- Collaborative and inclusive company culture.
- The chance to make a significant impact on the future of urban logistics and sustainability.
You’re a driven and results-oriented individual with a passion for the customer satisfaction and service quality?
You’d like the entrepreneurial challenge of setting up a new customer experience from a blank canvas?