B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!
This position assists in ensuring that Perch Putt and Capital One Park Concessions operates effectively, including adherence to all health regulations. Uses leadership skills to assist in driving revenue, maximizing profit and ensuring quality. Supervises assigned staff/departments to ensure achievement of overall financial results, guest satisfaction and positive team member relations.
We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state and local laws.
B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.
Basic Function and Responsibilities:
Guest Service: Accountable for guest satisfaction by supervising the Food and Beverage team at Perch Putt & Capital One Park Concessions, ensuring food and beverage service standards are met and guest needs are responded to in a timely manner. Resolves guest complaints in courteous and friendly manner, focusing on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards.
Financial Expectations: Follows proper selling techniques and ensures strategies are utilized to maximize Food and Beverage revenues. Drives sales and maximizes revenue by up-selling. Follow B.F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Safety/Risk Management: Maintains a clean and safe work area in compliance with B.F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B.F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all B.F. Saul Company Hospitality Group Standard Operating Procedures.
Basic Requirements/Qualifications:
Education: High School diploma or GED required. TIPS or CARE beverage service certification or the ability to obtain certification is required.
Experience/Knowledge/Skills/Abilities: 12 months in a position requiring skills/abilities similar or equal to that of a Restaurant/Food and Beverage Supervisor.
Prior experience in guest relations: Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Experience/Knowledge/Skills/Abilities:
Must utilize excellent guest service skills to enhance the customer experience
Must be able to multi-task and be self-motivated who enjoys working in a fast-paced environment
Must be able to communicate clearly and congenially with customers
Possesses excellent cash handling skills and knowledge of daily sales reporting
Adherence to a uniform policy and grooming standards -must present a neat, professional appearance
Qualified candidate will be a mature, responsible, dependable individual
Must satisfactorily fulfill all departmental training requirements
Must be able to lift up to 50 lbs.
Remain in a stationary position for up to 4 hours throughout the work shift.
Standing, stooping, and bending for long periods of time
Endure various physical movements throughout the work area.
Outdoor weather conditions.
Must be willing to work a flexible schedule that includes nights, weekends, holidays and special events
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
