Forward Deployed Engineer
About Aurelian
Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9-1-1 dispatchers focus their time and energy where it’s needed most: actual emergencies.
Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.
But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. Our conversational AI answers these administrative calls, reducing hold times, and freeing up human operators to deal with emergent situations.
Aurelian is currently live in centers across the country, and answers thousands of non-emergency calls every day. We are hiring people to help us continue to scale and make real positive impact on public safety infrastructure in the US.
Why Join Us:
We’re growing fast - and looking for a Forward Deployed Engineer who is passionate about solving tough problems and making a measurable difference in the future of public safety.
What You’ll Be Doing:
Serve as a critical bridge between Aurelian's platform and our customers' legacy systems, ensuring strong and reliable integrations
Travel regularly to customer sites to implement, support, and optimize deployments
Dive deeply into technical challenges and go beyond traditional expectations to ensure our solutions deliver exceptional value
Collaborate closely with cross-functional teams and customer stakeholders, becoming a trusted partner in the field
Troubleshoot, resolve, and proactively identify issues in demanding, real-world environments
Who We’re Looking For:
Highly motivated and relentless in pursuing solutions, even when faced with complex or ambiguous problems
Eager to go the extra mile to ensure customer success and real-world impact
Willing and able to travel regularly to customer locations as needed
Comfortable with both technical challenges and hands-on, on-site problem-solving
Strong communicator who thrives in fast-paced and evolving environments
Please Note: At this time, we are only open to considering candidates who have already graduated.
If you’re eager to make technology that matters and want to shape the future of emergency communications, we’d love to hear from you!
Benefits
Medical, dental & vision insurance coverage
Unlimited PTO
WFH stipend for home office
Relocation stipend