Forward Deployed Engineer
Company Description
Today, when you go to your doctor and get referred to a specialist (e.g., for sleep apnea), your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often specialists and medical services are overwhelmed with referrals and the painstakingly manual process it takes to qualify your referral prevents them from getting around to it on time, or sometimes at all. Tennr prevents these delays and denials by making sure every referral gets where it needs to go, with the right info, at the right time. Powered by RaeLM™ Tennr reads, extracts, and acts on every piece of patient information so providers can capture more referrals, slash denials, and reduce delays.
Role Description
As a Forward Deployed Engineer, you’ll lead the design, delivery, and ongoing optimization of automation solutions for Tennr’s most complex customers — large-scale health systems, national provider groups, and enterprise partners. This is a highly technical, strategic, and customer-facing role that demands deep domain fluency, executive presence, and strong systems thinking.
You’ll own implementations end-to-end: from pre-sale discovery and business case alignment to go-live and expansion. You’ll act as both a trusted technical advisor and a project lead, working closely with senior customer stakeholders and cross-functional teams at Tennr to ensure lasting success.
This role sits within a high-performance implementation pod and directly influences Tennr’s go-to-market and product strategy.
Responsibilities
Lead end-to-end implementations, from discovery to post-go-live
Align cross-functional teams and manage project delivery, risks, and change
Conduct operational audits to identify workflow gaps and automation opportunities
Design scalable, configurable solutions using Tennr’s platform and APIs
Reimagine processes with automation best practices, not just replicate legacy systems
Collaborate with Product, Engineering, and Sales to shape solutions and delivery scope
Maintain documentation, enable knowledge transfer, and improve internal delivery tools
Support sales strategy, mentor junior team members, and influence product roadmap
Qualifications
3-5 years of experience in SaaS delivery or solution design
A degree or minor in Computer Science, Engineering, or a related technical field is strongly preferred
Strong understanding of APIs, systems integration, and technical architecture
Proven ability to lead complex technical engagements with large enterprise customers
Skilled at communicating technical concepts to both executive and technical audiences
Experience navigating complex org structures and aligning cross-functional stakeholders
Strong problem-solving skills with a focus on strategic, scalable solutions
Business acumen and domain fluency — ideally in healthcare or similarly complex industries
Comfortable with ambiguity and fast-paced, unstructured environments
Demonstrated ability to mentor others and contribute to team-wide best practices
High ownership mindset and urgency — proactive, resourceful, and impact-driven
Nice to Haves
Familiarity with workflow automation, RPA, or enterprise integration platforms (e.g., MuleSoft, Workato)
Background in consulting, solution architecture, or technical customer success
Experience in startup environments or scaling delivery functions
Why Tennr?
Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact.
Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure
Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system.
Build Relationships: collaborate and connect with like-minded, driven individuals in our Chelsea office 4 days/week (preferred)
Free lunch! Plus a pantry full of snacks.
Benefits
Chelsea office
Unlimited PTO
100% paid employee health benefit options
Employer funded 401(k) match
Competitive parental leave