Patrique Mercier Recruitment FR is pleased to offer an incredible opportunity for a French Speaking Airline Customer Service Agent. This position is tailored for individuals who are passionate about travel and dedicated to providing exceptional assistance to French-speaking passengers with their airline-related inquiries.
Responsibilities
- Provide outstanding customer support to French-speaking clients via phone, email, and chat.
- Assist passengers with inquiries regarding flight bookings, cancellations, and modifications.
- Effectively handle and resolve customer complaints and issues professionally.
- Stay knowledgeable about the airline's services, policies, and updates to deliver accurate information.
- Document all customer interactions accurately in the CRM system.
- Collaborate with colleagues and other teams to ensure a seamless customer experience.
- Participate in continuous training initiatives to enhance skills and service quality.
Requirements
- Fluency in French and English, with excellent verbal and written communication skills.
- Prior experience in customer service, preferably in the airline or tourism industry.
- Strong interpersonal skills and a customer-centric approach to service.
- Ability to perform well in a fast-paced environment and manage multiple tasks effectively.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented mindset with excellent organizational abilities.
- A passion for travel and a commitment to ensuring positive customer experiences.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
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Patrique Mercier Recruitment – Connecting Talent with Opportunity Across Europe and BeyondPatrique Mercier Recruitment is a premier international recruitment agency specializing in multilingual talent acquisition for some of the world’s leading compani...
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