French Speaking Customer Service for Telecom Company in Greece

Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives for a leading Telecom Company in Greece. This position is perfect for individuals who are passionate about telecommunications and dedicated to delivering exceptional customer service. You will assist clients with their telecom needs and inquiries, providing support in French.

Key Responsibilities

• Address customer inquiries related to telecommunications services, billing, and account management via phone, email, and live chat in French.
• Provide accurate information about available plans, promotions, and device functionalities.
• Assist customers in troubleshooting technical issues and resolving service-related concerns.
• Document customer interactions thoroughly in the CRM system for tracking and follow-up.
• Work collaboratively with technical and sales teams to improve service delivery.
• Stay updated on the latest telecom trends and company offerings to provide informed support to customers.

Requirements

• Fluency in French (both written and spoken) is essential; knowledge of Greek or English is a plus.
• Prior experience in customer service, preferably in the telecommunications sector.
• Strong communication skills and a customer-centric approach.
• Ability to troubleshoot issues and think critically to provide effective solutions.
• Excellent organizational skills and the ability to manage multiple customer interactions.
• Familiarity with customer service software and CRM systems.
• Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...