Front of House

Our Front of House are the face of the brand at the club level. Working in one of our clubs you will provide 10* customer service at all times. Whether selling a membership to a new customer, supporting an existing member with any queries or fulfilling shake orders or retail purchases. The 1Rebel Front of House always show excellent customer service skills, and thrive in a team environment.

What we’re looking for:

• Versatility: Working in a fast paced environment
• Stage Presence: Be the welcoming smile customers look forward to seeing when they enter the club; providing 10* customer service to new and returning customers & supporting on all enquiries 
• Customer Focus: A passion for providing exceptional service and creating positive customer experience
• Collaboration: Work closely with a diverse team, learning everything there is to know about the club + its customers
• Communication: Communicate with teams + manager to effectively manage your time, with a co-operative attitude towards in-club teams, trainers, head office + customers
• Reliability: Dependable and punctual, with a professional attitude and experience

As a Front of House, no day will look the same, but you can expect to be undertaking the following responsibilities:

• Greet & check-in every customer to their class
• Conduct club tours for prospective members & proactively sell memberships or promotions
• Opening + Closing clubs with an understanding of how to reconcile daily takings in club 
• Deal with any customer queries in a timely and precise manner, escalating when appropriate
• Ensure all club daily documents and tasks are completed and maintained
• Sell and make high quality protein shakes, handling pre-ordered shakes and shakes purchased on the ground
• Sell and promote retail 
• Maintain clean, safe, functional club areas, including the changing rooms, wet areas, water station, bar area, club, retail and reception
• Ready to jump in for last minute cover

Requirements

SKILLS AND EXPERIENCE

• Demonstrate outstanding Customer Service skills
• Maintain professional behaviour working effectively as a team player
• Possess excellent communication skills, both verbal and written, with the ability to show empathy and keep calm
• Proactive approach to work with the ability to prioritise work in fast-paced environments
• Cooperative attitude towards the in-club team, trainers, head office and any contractors working on site
• A passion for fitness and enjoyment of the club environment

Benefits

• Working in a fun, energetic, gym environment
• Unlimited access to 1Rebel classes 
• Regular team socials 
• Opportunity to gain gym experience and become a 1Rebel trainer
• Discount on merchandise