Front of House Coordinator - Cape Town

Job Title: Front of House Coordinator

Reports to: Group CEO's Executive Assistant

Job Family: Office Support/Operations/Administration/Receptionist

Type of Work: To provide reception and administrative support to the Carrick Office in Cape Town

Job Function:

- Ensure a welcoming environment by greeting all guests, addressing inquiries, and providing relevant information.
- Answering all incoming phone calls in a welcoming tone
- Handle booking of the boardroom and coordinate with service staff to ensure that guests are provided with hospitality.
- Work closely with the Executive Assistant to support the Executive Team
- Support with arranging company events and other related projects
- Support with travel arrangements and courier management
- Assist Human Resources with the ERS Bio reports
- Assist with the onboarding of new joiners by arranging stationery and making sure that the workspace is set up
- Monitor the parking bays and arrange bays for new joiners and any other stakeholders
- Act as a liaison between the front-of-house and back-of-house teams, facilitating smooth communication and ensuring and ensuring seamless coordination of service.
- Assist in coordinating special events and other functions.
- Respond to guest feedback and concerns, aiming to resolve issues promptly and provide exceptional customer service to enhance the overall guest experience.
- Work closely with the service team to ensure well-versed customer service standards and operational procedures.
- Monitor the quality of cleanliness and presentation of the front of house.
- Keep track of inventory-related items at the front of house
- Foster a collaborative and positive working environment by promoting teamwork and effective communication among the front-of-house staff
- Attend to all administrative queries, such as courier management and updating an internal telephone list.
- Attend to ad-hoc duties as and when needed by various management

Education:

Senior Certificate/Matric, post -matric qualification advantageous

Experience and Requirements

3 – 5 years of working experience, must have own car

Front of House | Receptionist – must have worked in this role successfully Client-facing experience, such as Receptionist/Front of House (preferably in Financial Services Industry background)

Excellent Communication SkillsExcellent Organizational SkillsPunctual/Time Management SkillsComputer SkillsTelephone EtiquetteAssertive and good listening skills, Professionalism