Front Office Agent - Sofitel Cairo Downtown Nile
- Greeting and checking in/out guests efficiently while verifying registration information and processing payments
- Managing reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractions
- Handling guest inquiries, complaints, and special requests to ensure a positive experience
- Operating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining records
- Promoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunities
- Coordinating with housekeeping, maintenance, and other departments to maintain cleanliness, comfort, and safety throughout the property
- Following brand standards and company policies to ensure consistent service quality
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Take payment from customers
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
Qualifications
- Bachelor's Degree of Hotel Management or Equivalent
- At least two years of customer service experience
- One year of front desk experience in the hospitality industry
- Excellent verbal communication skills
- Availability to work shifts, including evenings, weekends and holidays
- Ability to solve client issues in a friendly and timely fashion
- Friendly and welcoming demeanor
Additional Information
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.