Front Office Supervisor - 91 Athens Riviera
Welcome to Domes!
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.
91, Athens Riviera
We are currently hiring for our new Glamping and Members Club “91 Athens Riviera”, an ultimate luxury cabana beach club experience, located in the area of Voula in Athens.
Front Office Supervisor
The Role:
The Front Office Supervisor at Domes Resorts is responsible for supporting the Front Office Manager in overseeing the daily operations of the front office, ensuring smooth guest check-ins and check-outs, supporting team members, to provide exceptional guest services. The role requires leadership, problem-solving, and communication skills to maintain high levels of customer satisfaction and operational efficiency.
Some of the responsibilities you will be entrusted with:
- Supervise and ensure efficient guest check-in, check-out, and room assignments.
- Handle guest inquiries, concerns, and complaints, resolving issues in a timely and professional manner.
- Ensure a warm and welcoming atmosphere for all guests at the reception area.
- Assist in the hiring, training, and mentoring of front office staff, including receptionists, concierge, and bell staff.
- Schedule and manage staffing to ensure proper coverage during peak and off-peak hours.
- Monitor and evaluate staff performance, providing feedback and coaching when necessary.
- Support daily front office operations, including reservations, room inventory management, cashiering and VIP arrivals.
- Coordinate with housekeeping, maintenance, and other departments to ensure timely room readiness and address guest requests.
- Monitor and manage the front desk budget and supplies.
- Ensure compliance with safety and security protocols for both guests and staff.
- Liaise with other hotel departments (e.g., housekeeping, food & beverage) to ensure seamless service delivery.
- Communicate important guest information, preferences, and feedback to the relevant teams.
- Maintain a detailed log of guest interactions, issues, and resolutions for future reference.
Requirements
Useful to have:
- Degree/ Diploma in Hospitality Management, Business Administration, or a related field (preferred).
- At least 2-3 years of experience in front office operations, with previous supervisory or management experience in a Luxury hotel or hospitality setting.
- Knowledge of Property Management Systems (PMS), such as Opera is preferred.
- Knowledge of the English language, a second language will be considered a plus.
What you will bring:
- Excellent communication and interpersonal skills for managing interactions with both guests and staff.
- Ability to work in a fast-paced environment and handle pressure with professionalism.
- Strong leadership skills so as to inspire and guide the team members, while also demonstrating decisiveness and accountability.
- A problem-solving approach with an eye for detail as the ability to think on one’s feet and address challenges.
Benefits
You will benefit from:
- Competitive Remuneration Package
- Continuous Training & Development opportunities
- Friendly Work environment
Domes Resorts is an equal opportunity Employer.
All applications will be treated in strict confidentiality.
Please note: Only short-listed candidates will be contacted.