Fulfillment Operations Specialist
The Role
At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
As an Operations Support Specialist, you support the Sales and Marketing Partnerships teams by executing high-volume, recurring, and ad hoc time-sensitive operational tasks with speed, accuracy, and consistency. This role focuses on hands-on execution across systems, trackers, and internal tools, ensuring operational workflows are completed correctly and on time.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
- Execute high-volume, recurring marketing operations tasks including customer order creation, data entry, and usage of internal systems
- Perform thorough quality assurance checks to ensure all work is accurate, complete, compliant with SOPs, and delivered as expected
- Process payments using internal resources for recurring and ad hoc tasks, identifying discrepancies, and escalating issues when needed
- Handle sensitive customer and company data responsibly, following confidentiality, access, and data protection standards
- Maintain accurate, timely documentation and system updates to support operational consistency and reporting
- Communicate task status, risks, and blockers clearly and promptly to the Team Lead/relevant POCs
- Complete workload independently to meet deadlines while maintaining accuracy in a fast-paced, high-volume environment.
What you’ll bring
- 1–3 years of experience in marketing operations, administrative operations, or a similar execution-focused role.
- Proven ability to work quickly and independently while managing high-volume, recurring tasks with strong attention to detail.
- Strong organizational and time-management skills with the ability to meet deadlines in a fast-paced environment.
- Critical thinker who is able to adapt, learn quickly, and comprehend various situations without a guide or SOP
- Excellent written and verbal English communication skills for status updates, escalations, and documentation.
- Google Suite proficiency (at least beginner to intermediate), especially Google docs and sheets
- Professionalism, discretion, and accountability when handling sensitive customer and company data.
- Comfortable working across multiple systems, tools, and trackers while following SOPs and SLAs
- Experience with HubSpot and Customer account management platforms are a plus
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
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