Full-Cycle Sales Executive | Account Executive (Senior)

B2B | EU & US markets

Hello, let’s get to know each other better.

We are Quarks, a Ukrainian company that creates products and technologies in the fields of Social Discovery and Relationship Wellness. We focus on developing high-touch products that help people around the world meet and communicate online. We also work on services for marketing, analytics, and moderation.

We are currently looking for a Full-Cycle Sales Executive | Account Executive (Senior) to join Soportio, a B2B startup.

Soportio is a global customer support provider delivering multilingual, omnichannel support for businesses worldwide. We offer premium, human-led services — including general support, technical support, billing, retention, and sales — as well as AI-powered solutions designed to handle high volumes while maintaining quality.

At Soportio, we believe the future of customer experience lies in a healthy balance between technology and human expertise. That’s why we deliver both: reliable, high-touch support and smart automation that scales.

We have strong experience supporting mobile apps and web-based products using web-to-web and web-to-app acquisition models, with deep expertise in billing and subscription-related inquiries within this space.

Your Impact:

Your area of impact is to drive sustainable revenue and company growth by building trust with clients, deeply understanding their needs, and turning the product’s value into long-term partnerships. You connect the company’s business goals with real market demands, influence product development, shape the quality of the customer base, and set the pace for commercial success both within and beyond the company.

Expected Results in 6–12 Months:

• Close deals and drive results

Run discovery and closing calls with inbound leads, negotiate terms, handle objections, and confidently close B2B deals across the EU & US markets. Deeply understand client needs, recommend relevant solutions, and build trust and long-term partnerships through consultative selling and strong follow-up.

• Evaluate outbound lead generation effectiveness

Understand the full B2B sales cycle and the connection between inbound and outbound leads. Assess performance and provide structured feedback to external lead generation partners on the effectiveness of their work.

• Build and scale the sales process

Integrate CRM and pipeline management as a structured, repeatable system, scale this process across the sales team, and establish clear B2B sales standards.

Your Future Responsibilities:

• Schedule, set up, and run discovery and closing video calls with decision-makers

• Clarify client needs, present and pitch our services, negotiate pricing and terms, handle objections, and close deals

• Collaborate with finance and legal teams to finalize contracts for closed deals

• Manage existing clients: follow up, upsell, and renew contracts

• Build and maintain a structured sales pipeline; implement and manage CRM when necessary

• Coordinate outsourced lead generation agencies; evaluate their efficiency and effectiveness

• Revalidate ICPs and decision-makers when necessary

• Suggest and contribute ideas for marketing and lead generation improvements

What Matters Most in This Role:

• Entrepreneurial mindset with a startup mentality

• 3+ years of B2B sales experience, preferably in support outsourcing, CX, AI-driven products, SaaS, or other tech & IT-related industries.

• Strong negotiation skills with a proven track record of successfully closed deals, which you are ready to share.

• A structured, systems-oriented approach to building processes, with the ability to see the bigger picture of sales operations and the business as a whole.

• Enthusiasm, drive, and ambition to potentially lead the sales function in the future.

• English proficiency: C1

Nice to have:

• CRM: HubSpot / Salesforce / Pipedrive experience

• Prospecting & Outreach: LinkedIn Sales Navigator, Apollo, Instantly, Lemlist, Reply, Smartlead

• Data & Enrichment: ZoomInfo, Lusha, Clearbit

• Automation: PhantomBuster, TexAu, Clay

• Productivity & AI: ChatGPT, Grammarly, Google Workspace

What awaits you at Quarks:

• Competitive compensation & bonus system

A salary that allows you to focus on product growth and stay motivated. Bonus system based on сlosed deals and discussed with you on the interview

• Flexible work format.
  You can choose what works best for you: office-based, hybrid, or fully remote. Any work format is fine for us. If you prefer working from an office, we offer comfortable locations in Kyiv, Lviv, and Warsaw. Our Kyiv office is fully equipped with everything you need for both work and rest: well-equipped workstations, corporate breakfasts and lunches, a shower, a nap room, a PlayStation, a walking treadmill, and more. If you are based in Europe or elsewhere, that’s absolutely fine as well — we also support a fully remote format, as long as your time zone is close to the Kyiv time zone.

• Lifelong learning and career growth.
  We support continuous development through internal training, professional communities for knowledge sharing, participation in key IT events, and compensation for external courses.

• Time off and vacations for recovery.
  You’ll have 20 paid vacation days, unlimited sick leave, winter holidays, and 6 flexible public holidays that can be used throughout the year.

• Health and wellbeing support.
  Medical insurance, compensation for mental health support, and gym membership reimbursement — everything to help you stay balanced and energized.

• Interest-based communities.
  Running, squash, book clubs, mental health initiatives — we connect not only around shared goals, but also shared interests.

• Quarks Care.
  We support teammates and their family members who have been mobilized, demobilized, or affected by the war. For veterans, we offer an extended benefits package focused on support, adaptation, and growth within the team.

Hiring Process

Application ➡️Recruitment Interview ➡️ Professional Interview ➡️ Test Task ➡️ Final Interview with C-Level ➡️ Reference Check ➡️ Job Offer

Our work is inspiring because we connect millions of people around the world every day. You can learn more about Quarks on social media. Follow us on Instagram, LinkedIn, TikTok

Do you want to be a part of the team? We are waiting for your CV