German Customer Support | Premium Jewelry & Accessories - Remote In Greece

Mercier Consultancy MD is thrilled to offer a position as a German Customer Support Representative for a premium jewelry and accessories brand, with the flexibility of remote work in Greece. This exciting opportunity is perfect for individuals who are passionate about luxury products and customer service, and who are looking to make a positive impact in a vibrant, creative industry.

Key Responsibilities

• Provide exceptional support to German-speaking customers through various communication channels, including phone, email, and chat.
• Assist customers with inquiries about premium jewelry and accessories, ensuring a thorough and knowledgeable response.
• Handle customer complaints and resolve issues effectively to maintain high levels of satisfaction.
• Document customer interactions meticulously in our CRM system to track feedback and improve services.
• Collaborate with the sales and product teams to ensure seamless order processing and customer interactions.
• Stay updated on product knowledge and market trends to better assist customers and enhance their shopping experience.

Requirements

• Fluency in German (both written and spoken) is essential; proficiency in English is an advantage.
• Previous experience in customer service, ideally within luxury retail or e-commerce sectors.
• Strong communication skills with an ability to engage with clients in a friendly and professional manner.
• Excellent problem-solving abilities and a proactive approach to addressing customer issues.
• Familiarity with CRM systems and customer service software is a plus.
• A self-starter with the ability to work independently in a remote environment while contributing to team goals.
• A passion for jewelry and luxury accessories, along with a commitment to providing exceptional service.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...