German Speaking Customer Service Agent For Booking.com - Remote In Greece

Mercier Consultancy MD is excited to bring forth an exceptional opportunity for a German Speaking Customer Service Agent to join Booking.com, with the convenience of working remotely from Greece. In this vital role, you will provide outstanding service to German-speaking customers, ensuring they have an exceptional experience while booking their travel accommodations.

Responsibilities

• Assist German-speaking customers via phone, email, and chat with inquiries related to bookings, travel information, and services offered by Booking.com.
• Resolve customer issues and complaints in a timely manner, maintaining high standards of customer satisfaction.
• Provide detailed information about accommodations, booking processes, and policies while showcasing professionalism.
• Document customer interactions accurately in the CRM system to facilitate seamless communication and follow-up.
• Collaborate with team members to deliver consistent and quality service to all customers.
• Keep abreast of updates to services, promotions, and travel industry trends to offer informed assistance.

Requirements

• Fluency in German (both written and spoken); proficiency in English is highly desirable.
• Previous experience in customer service, particularly in the travel or hospitality industry, is a plus.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Adept at problem-solving and resolving customer issues with empathy and efficiency.
• Familiarity with CRM systems and standard office software.
• Self-motivated and comfortable working in a remote environment with minimal supervision.
• Passion for travel and a commitment to enhancing the customer experience.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...