German Speaking Command and Control Center Agent (7/24)
A new Budapest-based joint venture, established in late 2022, provides IT services for both local and international operations in the defense and technology sectors. Operating with a start-up mindset and backed by major industry players, the company is set for steady growth. With strong foundations and ambitious expansion plans, it offers exciting career opportunities in a dynamic, global environment.
Requirements
- Processing of incoming service requests and incidents based on SLA via e-mail.
- Creation of ad hoc-reports
- Distribution of tickets inside the Service Desk team
- Backlog management (e.g. long-runner tickets).
- Escalation handling
- Event monitoring task in a 24/7 supporting team.
- Creation, coordination of IT Onboarding/Offboarding tickets
- Ensure necessary technical and process related trainings for new joiners.
- Administration of hardware assets
- Create, update and close tickets in the service management system, maintaining accurate documentation of all support interactions
- Creation of SOPs
- Work closely with other IT teams to ensure timely and efficient resolution of service requests
- Contribute to the development and maintenance of the IT knowledge base by documenting resolutions, frequently asked questions and troubleshooting guides
- Handling basic L1 SAP tasks
- Ad-hock administrative duties.
What qualifications you should have:
- Completed training as an IT specialist or professional experience
- High service and customer orientation
- Good language skills in German and English
- Good knowledge of current PC architectures and hardware technologies
- Quality and solution-oriented way of working
- Capable of working in a team, strong communication skills, resilient
What brings us joy:
- ITSM process skills
- Experience with ServiceNow
- Solid SAP knowledge
Benefits
- Take over an important and challenging role with high visibility
- Become part of the unique growth stories of our companies, which offer outstanding development and career opportunities
- Gain insight into the defense and automotive industry
- Make use of the broad network with over 40.000 great colleagues worldwide
- Benefit from various professional trainings and events
- Enjoy our international and flexible work environment with an official office in Budapest but up to 100% remote work