German Speaking Customer Service Agent For Automotive Industry - Work In Greece

Mercier Consultancy MD is excited to announce an opportunity for a German Speaking Customer Service Agent in the automotive industry. This role allows you to work in Greece while providing exceptional support to German-speaking customers in a fast-paced and innovative environment. You will be the point of contact for clients seeking assistance with automotive products and services.

Responsibilities

• Assist German-speaking customers via phone, email, and chat with inquiries related to automotive products and services.
• Provide product information, troubleshoot issues, and guide customers through the purchasing process.
• Resolve customer complaints efficiently and professionally, promoting customer satisfaction and loyalty.
• Document all customer interactions accurately in the CRM system to track feedback and service quality.
• Collaborate with internal teams to escalate and resolve technical issues as needed.
• Stay informed about the latest industry trends and automotive innovations to offer knowledgeable support.

Requirements

• Fluency in German (both written and spoken); proficiency in English is preferred.
• Experience in customer service, ideally within the automotive industry or related sectors.
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.
• Ability to effectively troubleshoot issues and provide clear solutions to customers.
• Familiarity with CRM systems and standard office software.
• Self-motivated and comfortable working independently in a remote or hybrid environment.
• A passion for the automotive industry and a desire to provide high-quality service to clients.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...