German Speaking Customer Service Agent For Online Travel Agency - Work In Greece

Mercier Consultancy MD is pleased to announce a position for a German Speaking Customer Service Agent with a leading online travel agency. In this exciting role, you will have the opportunity to work in beautiful Greece, providing exceptional support to German-speaking clients as they navigate their travel needs and inquiries.

Responsibilities

• Assist German-speaking customers through phone, email, and chat by addressing their questions related to travel bookings, itineraries, and services.
• Provide detailed information about destinations, accommodations, and travel policies to enhance the customer experience.
• Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
• Document customer interactions accurately in the CRM system to maintain quality customer service.
• Collaborate with internal teams to facilitate seamless travel arrangements and service delivery.
• Stay informed about travel trends, promotions, and company updates to provide timely support to clients.

Requirements

• Fluency in German (both written and spoken); proficiency in English is advantageous.
• Previous experience in customer service, preferably within the travel or hospitality industry.
• Strong communication and interpersonal skills with a customer-focused approach.
• Able to handle issues and conflicts with professionalism and empathy.
• Proficient in using CRM systems and comfortable with standard office software.
• Self-motivated and able to work independently in a remote or hybrid environment.
• A passion for travel and a desire to help others create memorable experiences.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...