German Speaking Customer Service for Digital Wallet Provider - Work In Greece

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives to join a leading Digital Wallet Provider in Greece. This role offers a unique chance to work in a dynamic environment while assisting clients with their digital wallet inquiries and providing exceptional customer service in German.

Key Responsibilities

• Handle customer inquiries regarding digital wallet services, transactions, and account management via phone, email, and live chat in German.
• Provide assistance with troubleshooting issues related to digital payments and account access.
• Educate customers about features, security measures, and benefits of using the digital wallet.
• Document all customer interactions accurately in the CRM system for tracking and reporting.
• Collaborate with technical teams to address complex issues and ensure prompt resolutions.
• Stay updated on industry trends, new features, and regulatory changes affecting digital payments.

Requirements

• Fluency in German (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, preferably within the financial technology or digital payments sector.
• Strong communication skills with a customer-centric approach.
• Ability to troubleshoot technical issues and provide clear guidance to customers.
• Excellent organizational skills and the ability to manage multiple tasks efficiently.
• Proficient in using CRM systems and other customer service-related tools.
• Willingness to work flexible hours, including evenings and weekends, if required.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...