German Speaking Customer Service for E-Commerce Platform - Work Remote In Greece

Mercier Consultancy MD is thrilled to present an opportunity for German Speaking Customer Service Representatives for an E-Commerce Platform with the flexibility to work remotely from Greece. This role is perfect for individuals who are enthusiastic about the e-commerce sector and are dedicated to providing top-notch customer support. As a representative, you will engage with customers primarily in German, addressing inquiries and ensuring an exemplary shopping experience.

Key Responsibilities

• Handle customer inquiries regarding products, orders, and services via phone, email, and chat in German.
• Provide detailed assistance with order processing, returns, and refunds for a seamless customer experience.
• Address inquiries about product specifications, shipping options, and payment methods.
• Resolve complaints and issues effectively, ensuring customer satisfaction and loyalty.
• Maintain accurate documentation of customer interactions in the CRM system for effective follow-up.
• Collaborate with other teams such as logistics and marketing to enhance overall service delivery.
• Stay updated on the latest e-commerce trends and platform features to provide informed assistance.

Requirements

• Fluency in German (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, preferably in the e-commerce industry.
• Excellent communication skills and a strong commitment to customer satisfaction.
• Ability to manage multiple inquiries efficiently in a fast-paced remote environment.
• Strong problem-solving skills with a focus on delivering effective solutions.
• Familiarity with CRM systems and e-commerce platforms is desirable.
• Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...