German Speaking Customer Service for Food Delivery Platform - Work In Greece

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives in the Food Delivery Platform sector, with a unique chance to work in beautiful Greece! This position is perfect for individuals who are passionate about food and customer service, and who wish to immerse themselves in a vibrant culture while helping customers navigate their food delivery experience.

Key Responsibilities

• Handle customer inquiries related to food orders, delivery logistics, and service feedback via phone, email, and chat in German.
• Provide information on available restaurants, menu items, and promotional offers.
• Assist customers with order issues, delivery tracking, and modifications to ensure a seamless experience.
• Resolve customer complaints promptly and efficiently while maintaining high levels of satisfaction.
• Document all customer interactions accurately in our CRM system for effective follow-up.
• Collaborate with internal teams to enhance service delivery and improve customer experience.
• Stay informed about the local food scene and platform updates to effectively assist customers.

Requirements

• Fluency in German (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, especially in the food delivery or hospitality industry, is preferred.
• Excellent communication skills with a friendly and helpful demeanor.
• Strong problem-solving abilities with a customer-focused approach.
• Ability to manage multiple inquiries and maintain composure in a fast-paced environment.
• Familiarity with customer relationship management (CRM) software is desirable.
• Willingness to work flexible hours, including evenings and weekends, as needed.
• Relocation to Greece is required for this role.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...