German Speaking Support Agent (Travel Agency) - Work In Greece

Mercier Consultancy MD is thrilled to announce a new job opening for a German Speaking Support Agent at a reputable travel agency based in Greece. This is an exciting opportunity for individuals who are passionate about travel and committed to providing exceptional customer service. In this role, you will assist German-speaking clients in navigating their travel plans and offer support to ensure a smooth and enjoyable experience.

Key Responsibilities

• Deliver high-quality customer support to German-speaking clients through phone, email, and live chat.
• Assist customers with inquiries regarding travel bookings, itineraries, and accommodations.
• Resolve customer complaints and issues promptly, ensuring a high level of satisfaction is maintained.
• Document all customer interactions and inquiries in our CRM system for accurate tracking and follow-up.
• Collaborate with various departments to provide solutions for complex customer issues.
• Stay updated on travel regulations, promotions, and services to provide accurate information to clients.

Requirements

• Fluency in German (both written and spoken) is required; proficiency in English is an advantage.
• Previous experience in customer service roles, preferably in the travel or tourism industry.
• Exceptional communication and interpersonal skills with a focus on customer experience.
• Able to juggle multiple inquiries and prioritize tasks effectively.
• Familiarity with CRM systems and travel booking tools is beneficial.
• A positive and proactive approach to problem-solving.
• Willingness to work in a fast-paced and engaging environment.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...