Global Account Director

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Global Account Director to drive growth and retention for SOCi.  This role is critical to expanding SOCi’s presence within target regions while ensuring long-term customer success and retention.

The ideal candidate is a proven sales professional with a history of consistently exceeding quotas, successfully selling into new accounts, and managing ongoing client relationships. They are a proactive seller with a track record of persistently uncovering and closing opportunities while also demonstrating the ability to build and sustain trusted partnerships that drive renewal and growth.

SOCi expects to pay a base salary in the range of $120,000 - $150,000 CAD base plus bonuses/commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.  

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!

How You’ll Make an Impact

• Build and execute account plans to drive growth and retention across SOCi’s enterprise multi-location customer base
• Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts
• Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services
• Represent SOCi at customer-facing events, industry conferences, and strategic account reviews
• Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions
• Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences
• Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts
• Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health
• Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets
• Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives
• Focus on solving business challenges through innovation, while keeping a customer-first mindset
• Remain adaptable as client needs evolve, supporting additional initiatives as required

What You’ll Need to be Successful

• Hybrid Opportunity: This role is fully remote until our Vancouver, BC and Toronto, ON offices are established. Once the office is in place, it will transition to a hybrid model, with a 50/50 split between remote and in-office work.
• Must Have:  
  • 10+ years of B2B SaaS account management or enterprise sales experience in MarTech
  • Proven ability to achieve or exceed growth and retention targets
  • Experience managing multi-location enterprise brands, with established industry relationships
  • Entrepreneurial spirit with creativity in problem solving and client engagement
  • Strong consultative sales skills and proven ability to expand enterprise accounts
  • Experience selling into a portfolio of enterprise-level C-suite contacts.
  • Skilled at navigating complex organizations and influencing C-suite decision-makers
  • Adept at objection handling, negotiation, and account strategy
  • Proficiency with Salesforce (or similar CRM) and account management tools
  • Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned

Upon posting, applications for this position will be accepted on an ongoing basis.