Graduate User Support Engineer

We’re looking for a Graduate User Support Engineer to join our Melbourne studio and support our people with the systems and tools they rely on every day.

This is a great opportunity for someone early in their IT career who enjoys problem-solving, helping others, and learning on the job. You’ll be part of a supportive team, working closely with users across the studio and gaining hands-on experience in a professional, design-led environment.

What you’ll be involved in

You’ll help support and troubleshoot a range of end-user systems and devices, including:

• Microsoft Windows 11

• Microsoft Server 2019+

• Dell and HP servers, workstations, laptops and peripherals

• Active Directory / Entra ID

• Office 365 and Microsoft Teams

• End-user device management and imaging (Microsoft SCCM)

• Troubleshooting design applications such as Autodesk, Adobe and others

You’ll work directly with users, helping resolve issues, setting up equipment, and keeping things running smoothly across the studio.

Qualifications

We’re keen to hear from candidates who have some exposure to, or interest in, areas such as:

• ITIL framework fundamentals

• Citrix and Remote Desktop Services

• SharePoint

• Basic networking knowledge (Cisco or Meraki – switches, routers, firewalls)

• Infrastructure security and troubleshooting

• Cloud platforms such as AWS or Azure

If you don’t have experience in all of these, that’s okay — curiosity and willingness to learn matter just as much.

What we’re looking for

• A genuine interest in IT support and technology

• Strong customer service mindset and clear communication skills

• A proactive, flexible approach to solving problems

• Comfort supporting stakeholders at all levels, from graduates to senior leaders

• Someone reliable, organised and keen to build their technical capability

Additional Information

Why Hassell?

Our team enjoys a wide range of benefits to support their development and well-being:

• 16 weeks paid parental leave for both primary and secondary carers. 
• A progressive flexible work policy that allows hybrid work, location flexibility and work pattern flexibility
• Inter-studio transfer opportunities 
• Wellbeing benefits 
• Development and training opportunities, including access to online training programs and our People Coach program. 
• Study assistance.

Hassell is an inclusive, equal opportunity employer that celebrates diversity. We demonstrate our commitment to reconciliation and cultural safety by fostering inclusive environments that value the cultural identities, perspectives, and practices of all individuals. We prioritise ensuring that everyone feels safe, included, and respected.

Our local studios serve as primary hubs for in-person connection and collaboration, and we offer flexible and hybrid work arrangements. Hassell encourages sustainable work hours and actively supports the holistic health and well-being of our people.

Interested?

Send us your CV and portfolio, and let’s start a conversation about your future at Hassell Brisbane.

Please note shortlisted candidates will be invited to complete a short introduction video to complete and share with the hiring team.

We do not accept speculative candidates via agencies or third parties.

About the Company

With eight design studios spread around the world, chances are you’ve seen our work before.

We work across architecture, landscape architecture, interior design and urban design - a rich multi-disciplinary mix of skills and perspectives that unlocks the economic, social and cultural value of projects.

We combine our creative design expertise with capabilities in strategy, research, technology and experience design, and we regularly collaborate with experts and partners from further afield.

Through our work, we're trying to build a more inclusive, sustainable future for communities - and create a more socially and ecologically resilient world.