What is the salary for the User Support Specialist position at Tekton?

The salary range for this User Support Specialist position is $50,000 to $65,000 per year. Actual compensation may vary based on experience, skills, and location.

Where is this User Support Specialist position located?

This is an on-site position at Tekton located in Grand Rapids, MI.

How do I apply for this User Support Specialist job at Tekton?

Click the 'Apply' button on this page to be redirected to Tekton's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

Tekton is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Tekton.

User Support Specialist

$50k - $65k

Tekton Grand Rapids, MI 4 days ago

support

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.

Responsibilities

• Execute fast and helpful support, fielding end users’ order and tool-related questions that come through via phone, live chat, email, or support cases

• Review and process tool warranty requests

• Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns

• Help troubleshoot issues users may experience on Tekton.com

• Contribute to making Tekton.com an exceptional experience for end users

• Review and process orders and payments

Indicators of a good match for this role

• You are aligned with Tekton’s philosophy, ways of thinking, and work style

• You are authentic, helpful, and personable

• You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once

• You are able to use good judgment when resolving issues with end users or other parties

• You have exceptional values, including honesty, integrity, and empathy

• You have excellent communication skills

Baseline qualifications

• Knowledge of hand tools and their applications

• Experience in customer service, data management, or related fields

• Eligible to work in the United States without visa sponsorship

Pay range

$50,000 - $65,000 per year

Benefits package

Full-time employees receive health, dental, vision, life, and hospital indemnity insurance; paid time off; a 401(k) program; and tuition reimbursement.

Location and hours

This is a full-time salaried position located in Grand Rapids, Michigan.

Direct supervisor

Head of User Services

How to apply

https://apply.tekton.com/tekton/form/EmploymentApplication1/formperma/YT-8eSRz3lf1TUGLMqNpbRmga-Xq1DYkB3hdITgkCGM

About the department

The User Services department maintains our industry-leading reputation for impressive support and warranty. They also oversee and continue to grow our student program and business purchasing program.