Greek Speaking Customer Service Agent - Athens

Mercier Consultancy MD is delighted to announce a vacancy for a Greek Speaking Customer Service Agent based in Athens. In this vital role, you will be the first point of contact for our Greek-speaking clients, delivering exceptional service and support. This position is perfect for enthusiastic individuals who are passionate about customer service and want to make a positive impact.

Responsibilities

• Engage with Greek-speaking customers through phone, email, and chat to address their inquiries and concerns.
• Provide comprehensive information about products and services, ensuring a thorough understanding for the customers.
• Resolve customer issues and complaints with professionalism, aiming to achieve high levels of satisfaction.
• Document customer interactions accurately in our CRM system for quality assurance and follow-up.
• Collaborate with team members to enhance the overall customer experience and drive improvements.
• Stay updated on product offerings, company policies, and industry trends to provide informed support.

Requirements

• Fluency in Greek (both written and spoken); proficiency in English is an advantage.
• Experience in customer service or a related field is preferred.
• Strong communication and interpersonal skills with a customer-focused attitude.
• Ability to handle customer inquiries and complaints effectively and with empathy.
• Proficient in using CRM systems and standard office software.
• Self-motivated and capable of working independently in an office environment.
• A genuine interest in providing excellent customer service and contributing to team success.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...