Group Reservations Coordinator
WHO WE ARE
Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.
Position Summary
The Group Agent is responsible for managing group reservations from initial inquiry to departure date. This role works closely with internal departments and is the primary point of contact for Group Leaders, Affinity Partners and Travel Advisors, ensuring smooth execution of all group-related processes. This individual must be detail-oriented and organized with the ability to understand and manage sales agreement terms, effectively manage bookings, and maintain/develop professional relationships with group partners.
Essential Duties
- Handle all incoming group inquiries, quotes, availability and option holds
- Manage group space per contract terms
- Manage all incoming calls and email communication and respond in timely manner
- Reconcile incoming payments with group invoices and coordinate commission payment with accounting
- Review and understand the terms in the group brochures prior to promotion
- Participate in pre-trip briefings with faculty leaders and travel advisors for each organization as needed
- Ensure accurate entry of guest information, cabin assignments, rates, promotions and payment schedule.
- Liaise between internal departments and advisor/affinity partners
- Handle and resolve conflicts of all guest services issues by recommending and/or providing alternative solutions
Other Skills
Using the English language, this person must have an ability to read, write, and comprehend contracts, correspondence and memos.
Must also possess the ability to effectively communicate with a professional demeanor, both in writing and verbally.
Proficient computer skills in the Windows operating system and Microsoft Office, including Word & Excel.
Strong time management skills, capable of multi-tasking, setting priorities, problem solving, and meeting deadlines.
Ability to work independently as well as with others in a team environment.
Occasional participation in sales events will be required as needed.
Qualifications
High School Diploma required. BA/BS degree preferred.
Group travel experience and knowledge of expedition travel preferred.
Knowledge of the Seaware Reservation System preferred.
Experience in expedition travel, cruising.
OUR BENEFITS
• Travel benefits for employees and their family
• Voyage of Discovery trips for employees to travel as guests
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
• Pre-Tax Commuter Benefit
• 7-8 Paid Holidays
• 2-3 Floating Holiday Options (pro-rated per start date)
• Up to 15 days of vacation (pro-rated per anniversary year)
• Parental Leave
• Sick/personal days per city & state ordinance
• Pet Insurance discount
Communication Skills
Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.
COMPENSATION STATEMENT
Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.
For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.
Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.