Growth Ops Lead
TL;DR: We’re hiring a Growth Operations Lead to work directly with our Head of Growth to build the foundations of our growth engine. You’re a highly quantitative, systems-oriented operator who’s excited to join a fast-growing, early-stage startup in a career-defining role. You’re willing to roll up your sleeves – no task is too small when it helps move the company forward.
Min. 5+ years in B2B SaaS marketing, growth, or revenue operations, preferably at a high-growth startup.
Background
Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions.
Company highlights — entirely product-led:
World-Class Team: Founded by serial entrepreneurs (previous AI exit), former co-founders, and talent from Jane Street, Twitter, Stripe, Affirm, Bain, Goldman Sachs, and many more Sequoia-backed startups (plus IOI/ICPC backgrounds).
Hypergrowth: We’re a 40-person team backed by Sequoia, growing from $0 to a $14M run-rate in under a year. We move fast, care deeply about craft, and love working with people who take ownership.
Traction: Rapid growth across segments with enterprise wins at Google, Microsoft, Nestlé, and P&G.
Performance: Industry-leading win rate driven by a highly differentiated product.
Market Validation: Consistently winning customers across all segments with over six-figure lands that lead to quick expansions.
Viral Product: Interviews are shared with tens of thousands of viewers, fueling PLG, organic expansion, and daily inbound from Fortune 500s.
What You’ll Do
Own the marketing tech stack: Evaluate, implement, and optimize martech tools to power automation, analytics, and experimentation.
Data reporting: Ensure clean, accurate data flows across marketing and sales and implement multi-touch attribution models that accurately assess marketing performance.
Campaign operations & automation: Build and maintain the automations, QA, and lead routing/scoring systems that power accurate and scalable campaigns across paid, email, events, and web.
AI-enabled orchestration: Leverage AI tools like Clay and other automation platforms to accelerate prospecting, enrichment, and campaign orchestration.
Cross-functional enablement: Align with Growth, Sales, and Engineering on definitions, handoff processes, routing rules, and reporting.
0→1 systems building: Create the core processes, workflows, and playbooks that define marketing operations as Listen scales.
Who You Are
You’re highly analytical, fluent in spreadsheets, BI tools, and attribution, and confident turning data into clarity.
You’re strong with martech, especially HubSpot/Marketo, Salesforce, analytics tools (GA4, Looker/Mode), and integrations.
You’re obsessed with clean data, consistent definitions, and airtight tracking.
You’re a systems-thinker, confident in building processes that scale and reduce manual work across the GTM team.
You move fast, seek clarity, and thrive in ambiguous, high-growth environments where priorities evolve quickly.
You’re curious about AI, constantly exploring how automation can speed up workflows and improve accuracy.
You’re excited about building the marketing foundation for a company defining a new category.
Life at Listen Labs
Competitive Compensation: We’re backed by world-class investors, including Sequoia Capital, Conviction, AI Grant, and Pear VC, and offer competitive compensation packages with meaningful equity ownership.
Over $30B in market cap has been created in adjacent industries (Medallia, AlphaSense, GLG, Ipsos, Kantar). Our Sequoia partner, Bryan Schreier, was the first investor in Qualtrics – a $12B company tackling similar problems to ours.
Benefits that Support You: Comprehensive healthcare and dental coverage, flexible time off to recharge, and an environment that values balance and trust.
Room to Grow: As an early member of the team, you’ll have the opportunity to have end-to-end ownership over new responsibilities, shape processes from scratch, and grow alongside the company. We value people who want to stretch beyond their role and build something lasting.