Growth Support Manager - EMEA Partnerships

Location: Cape Town

Working Practices: Hybrid | Mondays and Thursday in office and remaining days remote

Working Hours: 10H00 - 18H30 SAST

Contract type: Permanent

Job Summary:

We are seeking a detail-oriented and proactive Growth Support Manager (GSM) to join our dynamic sales team. The ideal candidate will play a critical role in ensuring the smooth operation of our sales process, from creating and developing compelling proposals and presentations to coordinating with the delivery and marketing teams. The role exists to enable effective business development by ensuring opportunities are well-documented, accurately scoped, commercially coherent, and ready for successful delivery. If you are comfortable with client liaison, cross functional coordination and have a commitment to quality and operational rigor, we encourage you to apply.

Key Responsibilities:

1. Client Meeting Participation and Support:

• Join client sales meetings to support the sales team and ensure effective communication.
• Support sales conversations by ensuring accurate capture of client requirements, risks, assumptions, dependencies, and constraints.
• Clarify scope-related questions in service of proposal development and delivery readiness
• Take comprehensive meeting notes and documenting key discussion points, action items, and follow-ups.
• Creation and development of credentials and specific decks for sales conversations.

2. Proposal Initiation and Development:

• Collaborate closely with the delivery team to initiate and draft proposals.
• Assist in scoping out projects, ensuring that all client requirements are understood and addressed in the proposal.
• Work with Delivery, Client Success, and Growth colleagues to ensure proposed solutions are commercially viable, operationally feasible, and aligned with delivery standards.
• Ensure proposals are polished, thorough, clear, and align with company standards.

3. Work Order Creation:

• Develop and manage work orders for new projects.
• Ensure all work orders accurately reflect the agreed-upon scope, timelines, and deliverables.
• Coordinate with internal teams to confirm that all necessary resources are allocated.

4. Project Handover to Delivery Team:

• Facilitate a seamless transition of sold projects from the sales team to the delivery team.
• Provide all necessary documentation and background information to the delivery team to ensure project success.
• Act as a liaison between sales and delivery teams to address any questions or issues during the handover process.

5. Sales-to-Delivery Governance Responsibilities:

• Validate that scope, assumptions, dependencies, exclusions, and success criteria are clearly documented prior to handover
• Confirm internal alignment with Delivery on feasibility, resourcing expectations, and timelines
• Ensure consistency across proposals, work orders, and commercial documentation
• Act as a custodian of handover quality to reduce delivery risk, rework, and misalignment.

Additional ad hoc responsibilities

1. Growth Support & Marketing Activities:

• Communicate regularly with the sales team to gather insights on sales enablement needs and develop actionable plans.
• Organize and maintain sales collateral and documentation.
• Collaborate with Marketing to create customer-facing content tailored to different stages of the sales process.

2. Market Research and Event Management

• Provide insights for targeted campaigns and lead generation strategies based on market trends.
• Stay informed on industry trends to develop new outreach tools and strategies.
• Help with conference / event management to maximize engagement and lead generation.

3. Client and Project Management

• Collate project highlights and delivery insights to support client communications and business reviews. Support preparation for client business reviews assembling materials, insights and performance summaries

What does success look like?

• Increase of enrolments from marketing channels
• Actionable lead target achievement
• Alignment of university value proposition across all acquisition funnel touchpoints (advertising, website, sales and student communication channels)
• Channel conversion metrics (through to sale)
• Successful management of internal stakeholders and partners
• Effectiveness (quantified) of key marketing activities
• Effectiveness (quantified) and engagement of key creative assets including video and brochure conversion
• Positive impact on culture, team participation and development
• Conversion improvements in student acquisition funnel (lead generation and nurture to enrolment

Requirements

• Proposal writing and creation in a consultative sales environment.
• Experience in client interaction and coordination between sales and delivery teams.
• Experience/knowledge of the UK Higher Education market
• Excellent time management and organizational abilities.
• Strong communication and project management skills.
• Entrepreneurial mindset with the capability to adjust as the business grows.
• Flexibility and adaptability to changing project requirements.
• Comfortable working across time zones and cultures.

Benefits

About OES 

OES is a vibrant and values-led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student-focused, innovative, and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

Company Culture & Values 

We are a people-focused organization with a culture built around collaboration, connection, and working together toward one common goal. Our vibrant, values-led culture is grounded in four core principles that guide everything we do: 

Passion and Perseverance: We love what we do (even though it’s not always easy) and take pride in creating transformative learning experiences. We bring a ‘can-do’ attitude to our work, tackling challenges and inspiring others. 

Teamwork: We operate as cross-functional teams globally with trust and respect, celebrating success. We have fun while we work and enjoy collaborating with each other and OES partners. 

Agility and Innovation: We are innovative, lateral thinkers who use our skills to do things better for our students. We thrive in ambiguity, embrace change and challenge conventional thinking.  

Integrity: We do what’s right, and what we say we will do, every time. We value a culture of respectful feedback and believe that respect trumps harmony. 

These are some of the perks you can expect when you join the team:

• Employee Assistance Program (EAP)
• Medical allowance
• Commute allowance
• Flexible work for genuine career-life fit
• A healthy and supportive company culture
• Generous annual leave
• Paid maternity and paternity benefits
• Study leave
• Professional development and mentoring
• Construct Culture Club events
• Company funded lunch and drinks every 6 weeks

*Policy T&Cs apply for certain benefits