Guest Experience Team Leader, The Romanos, a Luxury Collection Resort (2026)
Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.
Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.
W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.
The Romanos, a Luxury Collection Resort is looking for a Guest Experience Coordinator. The selected candidate will play a vital role in ensuring exceptional guest service through the organization and management of special requests and VIP arrangements. Primarily working from the back office, this role involves overseeing guest communications, managing special occasions, and coordinating with various departments to deliver seamless experiences. The ideal candidate will be detail-oriented, proactive, and highly organized, with a strong passion for creating personalized and memorable experiences for guests.
Responsibilities
- Handle all incoming guest requests, with a focus on special occasions (e.g., anniversaries, birthdays) and VIP arrangements, ensuring each detail is met with high standards.
- Review the daily arrival report and make sure the welcome amenities and guest preferences or other requests are in place.
- Arrange and oversee all VIP amenities, special decorations, and custom guest requirements, maintaining an organized and timely schedule for daily arrangements.
- Make personal contact with the guests at least once a day during their stay or depending on the guest needs.
- Maintain up-to-date records of all guest requests, ensuring the front-line team is fully briefed and aware of all arrangements and preferences.
- Liaise with departments (e.g., Food & Beverage, Housekeeping, Concierge) to guarantee all aspects of the guest experience are flawlessly executed.
- Keep meticulous records of guest preferences, feedback, and requests, updating the system with relevant guest profile information to support personalization efforts.
- Suggest enhancements to the guest experience process based on feedback and observations to continuously elevate the quality of service.
Requirements
- Minimum of 1 year of experience in the hospitality industry, preferably with Front Office experience in a five-star hotel
- Possession of a degree in Hospitality
- Excellent communication skills to engage and attract guests from diverse backgrounds
- Demonstrates a calm demeanor and professional integrity in all interactions
- An inspiring team player who fosters a collaborative work environment
- Fluent in Greek and English, with additional proficiency in German, Russian, or French considered a plus
- Proficient in computer skills and knowledgeable in PMS software systems
- Exceptional attention to detail, organizational skills, and a strong ability to collaborate effectively
- Capable of prioritizing tasks and managing multiple responsibilities simultaneously
- A people-oriented individual with outstanding customer service skills
- Exemplifies proper communication etiquette, both written and verbal, with internal and external guests
Benefits
What We Offer:
- Competitive Compensation Package
- Private Medical Plan
- Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
- Meals Provided On-site
Personal & Professional Growth:
- Ongoing Training & Development Opportunities
- Potential for Task Force Assignments Abroad in Marriott Hotels
- Exposure to an International Work Environment
Wellbeing & Perks:
- Use of Costa Navarino Facilities (subject to internal policies)
- Access to the Support Room – Online Wellness Platform
- Discounts at Marriott Hotels Worldwide