Guest Relations Associate
UPSTREET aims to change the way people perceive traditional accommodation. Skillfully designed apartments, in neighborhoods thoughtfully selected ready to move in. Whether a stay is for a day, two months or a year, every UPSTREET apartment is carefully selected and prepared to provide a seamless living experience to every guest.
We are looking for a Guest Relations Associate to join our operations team. UPSTREET operations is a logistics challenge, involving properties across the city, teams, and a continuously changing environment of a promising startup.
As a Guest Relations Associate you will:
- Be responsible for flawlessly manage bookings, guests communication, and build a relationship with our guests,
- Coordinate with maintenance, cleaning, and other service teams to ensure homes are properly prepared between stays and that any issues are resolved quickly and efficiently, acting as the communication link to keep operations running smoothly.
- Resolve real-time guest issues efficiently, ensuring a high level of customer satisfaction
- Respond to day-to-day guest requests and coordinate day-to-day hospitality tasks,
- Publish new listings online and manage online content on external and internal websites,
- Monitor guest reviews and feedback to help improve our service and overall guest experience
- Oversee billing processes and support guests with payment-related matters
As an Guest Relations Associate, you will be always ready to jump into action when needed. In this respect, we are looking for fast-thinking, problem-solving communicators to excel our guest experience.
Essentials are:
- Strong organization & multitasking in a fast-paced environment.
- Sharp attention to detail for seamless guest experiences.
- Ability to problem-solve under pressure with a proactive mindset.
- Excellent written and verbal communication skills
- Comfort using digital tools and property management systems
Requirements
Recently graduated from university,
Previous experience in guest relations, hospitality, customer support, or operations is considered a plus.
Confidence in handling guest concerns and finding practical solutions
Ability to work in a dynamic startup environment with changing priorities
Technology savvy,
Fluent written and spoken English, the knowledge of more languages will be an advantage
Applicants must be flexible with working hours. We’re a 365 - 24/7 business, so you’ll need to work some weekends and bank holidays. Working hours may vary depending on operational needs, with flexibility required to support the dynamic nature of the role.
You will be based at our offices in either Chalandri or the Athens city center.
Benefits
- A competitive compensation package based on your experience and skills
- Company mobile phone & mobile plan
- Macbook
- Extra paid sick leave and vacation days
- Performance Bonus
- Grow your career in a fast-learning environment where your ideas matter and your impact is visible.