Guest Services Ministry Associate

The Guest Services Ministry Associate is passionate about recruiting, equipping, developing, and coaching leaders so that volunteer teams thrive, and guests experience the highest degree of service. This role empowers volunteer teams to create compelling, engaging guest experiences at Village Church Surrey, while elevating the serving culture and inspiring ownership across the ministry.

At its heart, this role is about calling people to serve and inviting them into the work God is doing through the local church.

This position is an 18-month contract.

Key Responsibilities

• Lead and manage volunteer teams by recruiting, training, developing, and equipping Leads and team members.
• Oversee the Sunday and midweek guest experience, ensuring it meets Village Church’s standards of excellence.
• Collaborate on yearly strategy, budget, and ministry calendar.
• Champion the Volunteer Appreciation Strategy so that team members feel valued, connected, and supported.
• Equip and collaborate with Team Leads; serve as Interim Team Lead when needed.
• Administrate Village Connect for accurate reporting and follow-up.
• Act as the Incident Coordinator and support emergency preparedness across sites.
• Manage Guest Services equipment, supplies, and truck transportation.
• Lead ministry-specific events and the You Make It Happen class.
• Own the guest experience for events and lobby initiatives.
• Support Village-wide and regional events and contribute to the launch of new locations.
• Commit to continuous spiritual, personal, and professional growth.
• Lead by example as a servant-hearted leader who thanks at least one volunteer weekly.
  
  

Key Results

• Gospel: Volunteers serve joyfully out of the Good News, pointing everything back to Jesus.
• Community: Healthy, equipped, and appreciated volunteer teams are thriving and engaged.
• Culture: Teams reflect the truths of Christianity with creativity and grace, pursuing relationships with the unchurched.
  

Requirements

What We're Looking For

• People Focus – Builds rapport, collaborates well, and demonstrates high emotional intelligence.
• Developing Others – Identifies and develops the potential in others; fosters growth and equips leaders.
• Flexible Thinking – Thrives in a fast-paced, changing environment with a positive, solutions-oriented mindset.
• Thoroughness – Strong attention to detail and ability to prioritize amidst distractions.
• Communication – Excellent verbal, written, and visual communication skills adaptable to varied audiences.

Qualifications

• Aligned with Village Church’s Mission, Focus, and Strategy.
• Meets the character qualifications of 1 Timothy and Titus.
• Is a member of Village Church or is willing to complete the membership requirements.
• A growing disciple of Jesus, pursuing spiritual maturity.
• Passionate and skilled in leading people and developing leaders.
• Experience serving in the local church (vocational ministry an asset).
• Dependable, servant-hearted, and joyful in all tasks.
• Class 5 driver’s license required.

Benefits

Salary of $52,000 - $55,000/ year depending on experience

3 weeks of vacation