Executive, Operations
About the team
Our Regional Growth team is critical to Doctor Anywhere's development. Our main responsibility is to expand our business horizons beyond Singapore, forging strategic partnerships regionally. We work together to make healthcare accessible to millions of users across Southeast Asia and beyond.
About the role
We are seeking an Executive, Operations who will oversee the daily operations of various key functions within the organization, including customer service, Video Consult and Medical claims as well manage various stakeholders on operations-related issues
This role is based in Malaysia and reports directly to the Assistant Manager, Business Development
A summary of the key responsibilities and requirements are as follows:
- Handle day-to-day operational issues and ensure issues are resolved in a proper and timely manner.
- Resolve customers’ technical issues and provide feedback and analysis.
- Responsible for monitoring customers’ payment status.
- Work with courier riders/external delivery partners to ensure a smooth fulfillment process with excellent customer satisfaction.
- Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames.
- Handle enquiries received via phone and email while ensuring a high standard of quality in terms of business integrity and customer experience.
- Share utilisation reports to corporate accounts / insurers / TPAs
- Prepare user manual to educate new corporate groups on how to use the services
- Identify process gaps within the department and drive improvement.
- Any other adhoc duties assigned when appropriate.
About you
- Minimum with a diploma and at least 1-2 years of Customer Service experience. Fresh graduates are welcome to apply.
- Superior listening, good written and verbal communication skills.
- Ability to proactively seek solutions while maintaining a calm disposition.
- Able to work shift hours including evenings, weekends and during Malaysia public holidays. No work after 9pm
- Proficient in MS Office and G Suite in particular Excel and Google Sheets
- Genuine curiosity and strong desire to continuously learn and grow
- A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges.
- Comfortable with ambiguity and flexible to learn new things - we’re not done growing, and heading into uncharted territories is part of the fun!
About Doctor Anywhere
Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.
DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organizations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!
Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - https://doctoranywhere.com/job-listing/ for more information.