Hardware and Software Support Engineer

Position

Support Engineer

Job Description:

We are looking for a support engineer responsible for supporting, installing, configuring, and training of our BlueTOAD hardware and software products.

You will be working alongside a small team of other support engineers and developers working on different aspects of the infrastructure. A commitment to collaborative problem solving, good communication, and the creation of quality deliverables, and world-class customer support is essential.

Skills / Responsibilities

• Ensure the performance, quality, and responsiveness of products,
• Assist on-site technician with general support for BlueTOAD products via telephone, email or WebEx Meeting or On-Site.
• Help develop and maintain documentation in process and operational areas of the products
• Remotely assist BlueARGUS users with support to general usage of BlueARGUS via telephone, email, WebEx or On-Site.
  • Adding, editing and manipulating sensor pairs, devices and routes
  • Reporting functionality support
• Gather requirements around functionality and translate those requirements into elegant functional solutions.
• Configuration of Debian based SAS to interact with clients' email server, network time protocol server and proxy server.
  • Assist client with troubleshooting networking issues which may reside on their network.
  • Monitoring of these devices and services to ensure optimal up-time and reliability.
  • Working closely with clients' IT department while maintaining a relationship and open line of communication to ensure fast resolution of any future issues.
• Keep up to date on the latest industry trends in mobile technologies,
• Ability to work in a fast-paced, high-effort, dynamic work environment,
• Fast learner of new and emerging technologies.

Qualifications

• Minimum 3-years' experience in hardware and software support,
• Preferred Bachelor’s Degree in Computer Science or related field,
• Experience with networking technologies both hardware and software
• Familiarity with Git, GitHub, Jira, and Agile development methodologies,
• Familiarity with continuous integration,
• Self-motivated with the ability to focus on product delivery,
• Strong analytical, troubleshooting/problem solving skills,
• Well organized and ability to document processes.

Additional Information

Competitive compensation and benefits commensurate with experience. Benefits for full-time employees include participation in the Company’s retirement plan, bonus, medical, dental, life insurance, LTD/STD, paid vacations/sick day/holidays, and advancement opportunities.

Contact Information and Application Deadline

Please send your resume, including salary history and expectations
TrafficCast International is an equal opportunity employer.