Hardware Support Engineer
About the Role
Dexmate is building AI-powered humanoid robots for industrial and research applications. As a Hardware Support Engineer, you will be a core part of a small, fast-moving hardware team — responsible for hands-on debugging, failure analysis, and maintenance of our robot platform, spanning internal development all the way through to customer support.
This role sits at the intersection of hardware and software. You'll be expected to work across both: running root cause failure analysis on a failed actuator or PCBA in the morning, then tracing a communication or network fault on a deployed system in the afternoon. You'll also play a key role in building out our failure analysis processes and capabilities as we scale.
You don't need to be a specialist in every area, but you do need a methodical approach to problems, a willingness to learn, and the ability to communicate your findings clearly to both engineering teams and customers.
Day-to-Day Activities
Troubleshoot and identify root causes of hardware and system failures on our robot platform, including power distribution, embedded compute, communication buses, actuators, and sensor subsystems
Perform end-to-end failure analysis at component (e.g., PCBAs, actuators, connectors), module (e.g., hands, battery packs), and system (robot) levels
Use bench equipment — oscilloscopes, multimeters, logic analyzers, power supplies, and inspection tools — to characterize signals, isolate failures, and validate fixes
Read schematics and block diagrams to understand circuit behavior and help identify where things are going wrong
Collaborate cross-functionally with Mechanical, Electrical, Software/Firmware, and Manufacturing teams to identify and implement corrective actions
Support bring-up and testing of new hardware revisions: verify power sequencing, communication interfaces, and peripheral behavior
Debug issues across the robot system, including compute modules, motor controllers, and camera systems
Act as a technical point of contact for customer-reported issues — reproduce faults, narrow down root causes, and communicate findings clearly to both the engineering team and the customer
Write and maintain clear repair runbooks, failure analysis reports, and troubleshooting guides that other team members can follow
Help establish and improve failure analysis processes, best practices, and lab capabilities to minimize time from failure identification to corrective action
Supervise and drive supplier failure analyses when issues trace back to vendor components
Work closely with engineers to iterate on hardware during the prototyping phase, helping move designs from early bring-up toward stable, repeatable assemblies
Education & Experience
Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, Materials Science, or a related technical field — or equivalent hands-on experience
2–5 years of experience in hardware failure analysis, field service, test engineering, or hardware debug, preferably in robotics, automotive, automation, or consumer electronics environments
Real-world product development or failure analysis experience in at least two relevant areas such as PCBAs, battery cells/packs, harnesses/connectors, metals, plastics, or actuators/moving parts
Required Skills
Hands-on experience building, testing, debugging, or analyzing failures in electronic or electromechanical systems
Understanding of common hardware failure modes and mechanisms — such as fracture (overload vs. fatigue), solder cracking, delamination, contamination, and corrosion
Ability to read schematics and electrical block diagrams
Experience using bench tools: oscilloscope, multimeter, power supply, or logic analyzer
Some familiarity with serial communication protocols such as CAN, Ethernet, Ethercat, I²C, SPI, or UART
Comfortable working in a Linux environment at the command line
Strong written communication — you'll be writing failure analysis reports, runbooks, and corrective action documentation, not just fixing things
Nice to Have
Experience with NVIDIA Jetson platforms or embedded Linux bring-up
Experience with IP networking and Ethernet-based embedded systems
PCB rework experience, including cable assembly and technically challenging rework
Familiarity with PCB schematic or layout tools such as Altium
Experience with mechanical CAD tools (e.g., CATIA, SolidWorks) for reviewing designs
Experience with Instron or similar material testing systems
Prior customer-facing technical support or field service experience
Experience working with contract manufacturers or managing supplier quality
Background in robotics, automation, or electromechanical systems