Head Housekeeper

Hours: 40 hours across 5 days per week

Salary: £34,650 per annum

Atlas Hotels is hiring a Head Housekeeper right now at the Holiday Inn Express Newcastle Gateshead 

Benefits include:

• Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
• Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
• A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels
• Holiday allowance which increases with length of service
• Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
  
• Monthly cash rewards through our reward and recognition platform
• HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
• Access to HSF Perkbox which provides deals and discounts from the biggest brands
• Online GP service, access to free counselling and wellness support with a 24 hour helpline
• Auto-enrolment pension scheme through The People's Pension
• Employee referral programme paying out £250 for every great person you refer to us that passes their probation
• Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
• A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
• Free/discounted food when on shift

So what does a Head Housekeeper do? 

Employee 

• Lead and organise the Housekeeping team ensuring they are in the right place at the right time, to enable a great experience to our guests
• Supervise, guide and motivate Housekeeping Assistants and Supervisors on the job
• Understand and role model the Atlas Values and associated behaviours
• Nurture a learning culture, coaching and developing others to success and managing underperformance appropriately
• Communicate effectively, ensuring that Housekeeping Assistants and Supervisors are aware of information that will affect their shift as well as Atlas updates and priorities
• Undertake effective job check ins with Housekeeping Assistants and Supervisors
• Support the Hotel Manager in ensuring that all new employees receive a warm ‘Atlas welcome’ and thorough induction
• Understand HR procedures and raise conduct and other such concerns to the Hotel Manager 

Guest Experience

• Deliver a great guest experience through ensuring the housekeeping operation/team runs smoothly and effectively, achieving KPIs as required.
• Monitor and supervise the work of the Housekeeping team 
• Undertake room checks as required
• Take responsibility for the effective rostering of Housekeeping staff
• Communicate the daily tasks and priorities to Housekeeping Assistants in line with Company processes
• Live and breathe our values of Be Guest Focused, Work Together, Show Commitment and Strive for Quality
• Be an active and effective team member, working together to achieve hotel goals
• Monitoring any issues with rooms to other members of the team (eg Maintenance) as soon as possible, escalating on behalf of the team as necessary
• Ensuring the Housekeeping team receive full training for their roles and managing any issues through coaching and performance management
• Maintaining cleanliness, hygiene and Atlas standards in both public and private areas, taking pride in the hotel and its team
• Effectively manage complaints using our ‘service recovery’ principles
• Understand and have a good knowledge of the products and services available at the hotel
• Understand guest satisfaction scores and maintain a good knowledge of hotel areas of focus
• Demonstrate good local knowledge and proactively provide this to guests when required
• Maintain compliance standards
• Positively represent the Atlas brand
• Take accountability for own development, career progression and growth in role 
  
• Understand budget targets and work within these to manage staffing costs

What experience do I need? 

• Previous experience of working in Housekeeping roles, ideally in a supervisory position
• Previous people management experience

So why not? Click ‘apply’ now to become our Head Housekeeper and enter into a World of Opportunity

Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.

We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at HR@atlashotels.co.uk to discuss any access or information requirements, or workplace adjustments that may support you.

If you would like to offer feedback on the application process please use the above email.

#IND123