Head of Account Management
GR8 Tech builds B2B iGaming platforms for operators who play to lead.
We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.
With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
Our ambition drives us. Our people make it real.
If you’re a challenger in spirit and a champion in action — join us.
Why this role exists:
This role exists to turn customers into long-term champions — through a clear lifecycle framework, strong governance, and a team that knows how to win relationships at scale. You’ll own how we onboard, grow, retain, and re-activate accounts — and how we show measurable customer value across the journey.
What you’ll work on:
You’ll lead the Account Management function and build a consistent customer lifecycle engine: onboarding → adoption → success tracking → expansion → retention → win-back. Your focus: structure + execution + client trust.
What you’ll drive:
Customer lifecycle system
- Build and run a customer lifecycle management framework: onboarding, satisfaction measurement, upsell/expansion, retention, win-back.
- Document and continuously improve customer journeys, key touchpoints, and success moments.
- Introduce account segmentation and resource allocation logic (where we invest time and why).
Programs, policies, and performance
- Build onboarding and account development programs that scale across geos and brands.
- Define Customer Success/Account Management policies, playbooks, and operating cadence.
- Implement satisfaction tools and loyalty initiatives (and make the data actually actionable).
Governance & escalation
- Run business reviews and enforce internal SLAs with clear escalation mechanisms.
- Be the internal “Voice of Customer” — and translate client reality into product/process priorities.
Revenue & leadership
- Define sales targets with leadership; contribute to revenue planning and forecasting.
- Drive training, internal collaboration, and executive engagement on key accounts.
- Contribute to cross-functional initiatives as part of the broader leadership team.
What makes you a GR8 fit:
Must-have
- 3+ years of leadership/management experience in Account Management / Customer Success / Commercial operations.
- Strong track record in B2B (iGaming/gambling, IT, telco, finance, business services are relevant).
- Proven ability to build lifecycle frameworks and processes — and make teams follow them.
- Excellent communication + high EQ: you can handle exec rooms and messy escalations.
- Advanced English + Russian.
- Calm under pressure, strong execution, and serious attention to detail.
Why you’ll love working here:
Benefits Cafeteria — annual budget you allocate to:
Sports • Medical • Mental health • Home office • Languages.
Work-life & support
- Paid maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + growth programs.
Our culture & core values:
GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
OWN YOUR GAME: we take initiative and own what we do.
ACCELER8: we move fast, focus smart, and keep it simple.
CHALLENGE ACCEPTED: we grow through challenges and stay curious.
BULLETPROOF: we’re resilient, ready, and always have a plan.