Head of Advisory
Head of Advisory (Director–VP)
Los Angeles (Hybrid)
About the Role
We’re looking for a Head of Advisory to own and scale Realm’s customer-facing advisory function at the intersection of AI, operations, and the physical world of home renovation.
This role is for a full-stack go-to-market operator — equally strong in customer psychology, systems design, data, and product feedback loops, with a bias toward hands-on execution. You will lead Realm’s front-line revenue team, owning how homeowners move from first conversation to confident commitment, while leveraging AI to scale judgment, consistency, and throughput across the funnel.
You are not just managing a team. You are building the operating system for how humans and AI work together to deliver trust, clarity, and conversion in a messy, real-world category.
This role reports directly to the CEO, is a core member of Realm’s leadership team, and carries real ownership over a profitable, growing business with clear line of sight to significant scale.
This is a full-time, Los Angeles-based hybrid role (3–4 days in office depending on location).
The Job to Be Done
Your core mandate is to scale the current ~8-person advisory team and ~$10M/year revenue business into a $30M+ annual engine within 2 years, while improving quality, efficiency, and margin along the way.
This requires:
- Increasing output without linear headcount growth
- Systematizing judgment and decision-making through AI and tooling
- Turning today’s best practices into repeatable, scalable systems
- Preserving (and strengthening) customer trust as volume increases
About Realm
Realm is on a mission to help homeowners complete renovations and new builds with confidence, ease, and financial clarity. We guide homeowners through the most complex parts of pre-construction — scope, pricing, timelines, permitting, and financing — then match them with high-quality contractors and support them through execution.
Founded in 2019, Realm is building a category-defining platform that blends real-world expertise with AI-powered tooling to transform a historically opaque and fragmented industry. Our small but mighty team is based primarily in Los Angeles (Marina del Rey).
What You’ll Do
Own and Scale the Advisory Business
- Own P&L-level outcomes for the advisory function, including conversion, revenue, efficiency, and customer experience.
- Scale the advisory organization from ~8 advisors and ~$10M in annual revenue to $30M+ without sacrificing trust or quality.
- Design org structure, capacity models, and performance systems that support durable, non-linear growth.
Operate at the Intersection of Humans + AI
- Redesign workflows so AI handles repeatable, judgment-heavy work — freeing advisors to focus on orchestration, empathy, and edge cases.
- Partner closely with Product, Data, and Engineering to shape AI tools using real customer and advisor feedback.
- Continuously evaluate what should be automated, augmented, or eliminated.
Be a Swiss Army Knife Operator
- Move fluidly between strategy, systems design, execution, and frontline problem-solving.
- Diagnose breakdowns across people, process, tooling, and incentives — and fix them fast.
- Build scalable systems while remaining willing to dive in personally when reality demands it.
Build, Coach, and Raise the Bar
- Hire, develop, and retain elite advisory talent.
- Set clear goals, metrics, and accountability tied directly to business outcomes.
- Create a high-performance culture grounded in ownership, clarity, and customer obsession.
Be the Voice of the Customer
- Translate frontline insights into product, pricing, and policy improvements.
- Identify recurring friction points and turn them into durable competitive advantages.
- Help Realm earn trust at scale in one of the most emotionally and financially complex consumer categories.
What You’ll Need
- 6-10+ years of experience in operations, consulting, marketplaces, fintech, proptech, or other complex customer-facing businesses.
- Proven experience owning and scaling a revenue-generating, customer-facing team.
- Comfort owning ambiguous, multi-variable problems with real financial consequences.
- Strong systems thinker who naturally connects people, process, data, and product.
- Deep obsession with funnels, throughput, and unit economics.
- High fluency with AI tools and excitement about redesigning work around them.
- Exceptional communication, judgment, and prioritization skills.
- Bias toward action, ownership, and measurable outcomes.
- Based in or willing to relocate to Los Angeles, CA.
Nice to Have
- Experience scaling a services-led business toward automation or platformization.
- Background in marketplaces, real estate, construction, fintech, or ops-heavy startups.
Why Join Us?
- Step into a profitable, growing business in a true whitespace category with no direct incumbent and no comparable end-to-end competitor.
- Own and scale a core revenue engine from $10M → $30M+.
- Define how AI and humans collaborate in the physical world — not just software.
- Massive autonomy and real leverage over company trajectory.
- Competitive compensation and meaningful equity.
- A high-bar, high-trust team building something genuinely new.