Head of Business Growth Services - Chad

ABOUT INKOMOKO 

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. 

In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies. 

Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change.  We are the largest investor to refugee entrepreneurs in Africa.  

Inkomoko has 780+ staff in 45 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives. 

INKOMOKO VALUES

All staff at Inkomoko are connected to a shared set of organizational values:

• Purpose: be solutions-oriented, produce high-quality work, and be a global leader.
• Achievement: push yourself to reach beyond what you previously thought possible. 
• Improvement: be humble, engage in continuous growth through open & accurate feedback
• Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive.
• We Eat Goat:  we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.
  

Inkomoko is an affirmative action/equal opportunity employer. Persons who reflect the diverse communities we serve are strongly encouraged to apply. 

ABOUT THE OPPORTUNITY & RESPONSIBILITIES

As the lead organizer of business advisory, market linkages, and training across Chad, the Head of Business Growth Services, Chad, will oversee the Business Growth Services department staff in all our locations within Chad. Specifically, the Head of Programs, Chad will:

CLIENT DEPARTMENT MANAGEMENT (60%)

• Lead, manage, and coach department staff, including direct supervision of Senior Program Managers, Program Managers and Training Managers to deliver impactful services to Inkomoko's clients.
• Manage project deliverables, reporting, and partnership relations with internal and external partners.
• Develop and deliver on strategic objectives for the department and cascade annual organizational goals.
• Generate programmatic insights with the MERL team to ensure change of business practices, product impact, and relevance, and be able to report insights to Executive leadership, Board, and external partners.
• Stay up to date with the entrepreneurship industry across Chad and Central & West Africa, connecting entrepreneurs to new insights, developments, and other government initiatives.
• Work with operational directors in People & Culture, Finance, MERL, and IT for enhancing the backbone support to the Department’s programming and operations.
• Work with the Investment department to coordinate pre- and post-investment Business Development services to borrowers.
• Work with the Communication department to promote Inkomoko’s programs, client case studies, and brand to achieve objectives of public recognition, alignment with donor/partner communication requirements, sales and marketing objectives, and brand positioning.
• Collaborate with program staff in the Inkomoko group of companies across East Africa to share lessons learned.
• Serve a key role in the Inkomoko Leadership Team to ensure cohesion and collaboration across the highest levels of the organization.
• Serve as a thought partner to the Managing Director of Chad to ensure collaboration, country fundraising, and partnership efforts are achieved.
• Maintain standards of the department quality and productivity - building the skills, leadership, and capacity of team members to grow professionally to meet and exceed expectations.
• Oversee personnel matters in the department, including staffing plans, role clarification, hiring, professional development, discipline, investigation, etc.,
• Contribute to Inkomoko’s efforts for inclusive policy approaches to benefit marginalized entrepreneurs, particularly IDPs and refugees in Chad.
• Maintain and grow Inkomoko’s relationships with the local government, various program partners, and external stakeholders, in partnership with other organization leaders.
• Benchmark Inkomoko against other partners, ensuring a strong market position relevant to client needs, ecosystem offerings.
• Other duties to supporting organizational culture and the leadership team.

PRODUCT INNOVATION & EXPANSION (20%)

• Innovate/iterate on existing products to achieve value for clients in alignment with Inkomoko’s impact strategies and Vision 2030 in close collaboration with the Director of BGS.
• Develop and implement strategies to expand into new geographies, testing and iterating to meet the need.
• Modify or develop new Business Development products to meet client needs and market opportunities.
• Work closely with the senior leadership on change management to roll out new products and train staff to implement them with fidelity and high quality.

FINANCIAL MANAGEMENT & REVENUE GENERATION (20%)

• Partner with fundraising colleagues, to identify, develop, and negotiate proposals/budgets with institutional clients and donors in alignment with Inkomoko’s priorities.
• Co-manage department expenses with the Regional Director of BGS, setting annual and multi-year budgets, and strategically allocating resources to achieve quality department outputs.
• Work with the Finance Department for timely billing and financial reporting to partners. 

Requirements

WHO WE ARE LOOKING FOR

Successful candidates will be passionate about the power of entrepreneurship to improve lives and communities. They will embody Inkomoko’s values of being aligned to our purposes, solutions-oriented, and willing to put in the time and effort to reach exceptional outcomes. We require individuals who have previously taken on multiple project management, leadership and management responsibilities. 

Minimum qualifications include:

• University degree (Masters or equivalent preferred)
• 8+ years of work experience in relevant or applicable field
• Experience with the development of micro and small enterprises required.
• Experience with refugee and Internally Displaced People(IDPs) entrepreneurs and financing is strongly preferred.
• Proven track record of leadership, including significant experience in team development and growth.
• Experience with product development – through the lens of human-centered design – and a willingness to test, fail, iterate, and test again, incorporating data, not your own biases.
• Ability to care about your colleagues and challenge them simultaneously (i.e. “Radical Candor”)
• Strong experience in project management, budgeting and managing outcomes.
• Unrelenting perseverance, personal integrity, and critical thinking skills
• A nuanced understanding of justice and fairness in the workplace
• Demonstrated ability to prioritize and manage multiple deadlines – must be both strategic and operational.
• Ability to work with high-profile individuals with discretion, professionalism, and responsiveness.
• Excellent written and verbal communication in French and English.  
  

COMPETENCIES

We are looking for someone who;

• Synthesizes Data - Leverages key information, data, and insights to enhance both client and team member experiences.
• Adapts Approach to Situations - Adjusts the team's approach to meet the shifting demands of impact; able to quickly adapt to suit the context and drive to positive outcomes for their department. 
• Enhances Competitive Advantage - Creates new and better ways to drive organizational success, with a future-focused mindset (at least 2 years ahead), through innovation and leveraging external relationships and opportunities. 
• Uses his/her Technical expertise to coach and guide staff to meet and exceed expectations.

Benefits

WHAT YOU’LL GET

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

• Competitive salary, and potential Performance-based bonus
• Incredible company culture, with opportunities for learning and growth
• Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion 
• Ability to make a significant social impact to your community
• Health insurance for self and family
• Staff savings and provident fund, negotiated bank rates for long-term employees
• Generous annual leave, parental leave, and sabbatical options. 
  

TO APPLY

If you’re excited about this role, please submit your application through the jobs portal. 

Tell us about what you’ll bring to this growing company.

DEADLINE:  Open until filled. Applications are reviewed on a rolling basis, please apply as soon as possible!. 

Inkomoko is committed to justice, diversity, equity and inclusion.  As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process. 

NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.

All offers of employment will be subject to satisfactory references and background screening checks. Inkomoko also participates in the Inter Agency Misconduct Disclosure Scheme, In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual misconduct, fraud, or abuse. By applying, the job applicant confirms his/her understanding of these recruitment procedures.