Head of Business Operations

Join us in stopping bad bots, for good! Kasada protects millions of online users everyday. Founded to stop automated bot attacks, we believe the internet should be a safe place for everyone. Bad bots are highly destructive. They take over accounts, steal content, overload systems and infrastructure and cause billions of dollars in damages every year. Seeking to restore trust in the internet, Kasada stops bots at the very first request including those that have never been seen before.

We’ve grown from a few friends working out of a shipping container under the Sydney Harbour Bridge to now operating globally, we’re spread across the world protecting some of the most well-known brands on the face of the earth.

We’re an innately curious team that’s not afraid to bring bold ideas to create better ways of solving problems. We’re looking for people who are passionate about solving some of the most difficult and pressing cybersecurity issues, while having fun doing it!

About the role

This role will establish how the company plans, tracks performance and delivers on its priorities, introducing structure, clarity and accountability across the leadership team. Partnering closely with the CFO and CEO, it ensures that strategy is translated into execution through disciplined planning, reporting, risk management and follow-through.

Establishing company KPIs with Finance and LT and embedding a structured monthly performance review process

Selecting and implementing the right tools (using existing systems where possible) to track KPIs, priorities and actions

Redesigning how LT meetings operate — what is reviewed weekly vs monthly, what requires decisions, and how follow-up is tracked

Driving accountability across LT by ensuring priorities have named owners, deadlines and visible progress

Maintaining a live company-wide priority and action tracker and escalating slippage where needed

Partnering with Field CTO/SVP Sales on implementation of the new GTM engine and HubSpot, ensuring reporting aligns with company KPIs

Working with Fractional Head of P&C to define the enterprise systems and operating model, including how systems are integrated and how capability is resourced

Helping CFO and Field CTO structure a scalable contracts and NDA process, including workflow, use of AI tools and external legal support

Owning and modernising the RACI so accountability is clear and reflects how the company actually operates

Redesigning the risk register and defining a clear corporate risk management approach and policy

Designing and running the annual planning cycle (Sept/Oct), ensuring strategy, priorities and budget align

Supporting and coordinating board paper preparation (with CEO, EA and Finance), ensuring KPIs, risks and priority updates are clear and delivered on time

Introducing structured Quarterly Business Reviews once the core operating foundations are in place

Experience in a senior operations, transformation or business operations role in a complex organisation.

A track record of setting up and running operating cadence (planning cycles, performance reviews, exec reporting).

Strong program and project management skills — able to run large cross-functional initiatives and see them through to completion.

Comfortable working directly with executives and supporting senior forums (LT, board), including preparing materials and driving follow-up.

Able to take broad or ambiguous priorities and turn them into clear plans with owners, timelines and outcomes.

Experience supporting or running annual operating plans and quarterly business reviews.

Experience in risk management and governance, including maintaining risk registers, tracking actions and supporting board-level reporting.

Strong stakeholder management skills — able to work across teams and bring people together to get things done.

Exposure to business systems, transformation or platform change, and able to work with technical teams to improve processes and tools.

Previous experience in a listed environment and/or high growth technology business would be favourably considered.

Strong written and verbal communication skills, with the ability to structure discussions and present clearly to senior stakeholders.

We’re committed to making Kasada a place where you can do the best work of your career — and feel supported while doing it. We foster an inclusive, highly collaborative environment grounded in our core values, and we’ve built our benefits to help you thrive both inside and outside of work.

• A stake in Kasada’s global success through equity/stock options

• Support for growing families, including generous parental leave and resources before, during, and after leave

• Wellbeing support to help you grow and recharge, including access to our EAP with confidential counselling for you and your loved ones

• Birthday leave

• Wellness leave

• Annual company offsites to connect, collaborate, and celebrate together

• A dog-friendly HQ in Sydney

If this sounds interesting, hit the Apply button and one of our team will be in touch for an exploratory, confidential conversation. Our hiring process is designed to be thoughtful, efficient, and transparent — so everyone can make an informed decision about whether Kasada is the right next step.

When applying, you’re welcome to share the pronouns you use and any adjustments you may need during the interview process — we want you to feel set up for success in every conversation.

Research shows that women and individuals from underrepresented backgrounds are less likely to apply unless they meet every requirement. If this role excites you and you think you could add value, we’d love to hear from you — even if you don’t tick every box. We value diverse perspectives and welcome different paths and experiences.

Please note: Kasada is an E-Verify employer (US-based applicants only).