Head of Customer Success
Head of Customer Success
Senior · Full-time · Breda or Leuven
Keep customers smiling.
Build a world-class support team.
Shape the product.
We’re looking for a Head of Customer Success to lead and scale our global support team, ensuring customers get the most from our robots in the field. You’ll be the steady, trusted point of contact from installation to long-term performance, creating a warm and confident experience every step of the way.
You’ll manage the full post-sales journey: deployment, training, support, and performance follow-up. Just as important, you’ll build the foundation for scale: defining processes, improving documentation, and sharing insights with engineering and sales.
You report directly to the CEO and are responsible for support strategy, day-to-day execution, and team growth as we expand internationally.
Your role includes following responsibilities:
1. Making Customers Happy
Ensure every customer request is handled quickly, clearly, and with care.
Proactively manage expectations to build confidence and trust.
Go the extra mile to make customers feel supported and valued.
2. Building the Organisation
Build and lead a strong global support team with clear structure and goals.
Develop documentation, KPIs, and internal processes that scale with growth.
Oversee hiring, training, budgeting, and regional capacity planning.
3. Shaping the Product
Drive product improvements through real-world customer feedback.
Ensure robot service cost aligns with business targets.
Identify recurring issues and push for structural, scalable fixes.