Head of Customer Success Management
We are making the future of Mobility come to life starting today.
At Autofleet, we support the world’s largest vehicle fleet operators and transportation providers in optimizing existing operations and seamlessly launching new, dynamic business models - driving efficient operations and maximizing utilization.
We’re looking for a Head of Customer Success Management to own the end-to-end customer journey and ensure our clients achieve maximum value from our platform. This role will lead the team responsible for onboarding, adoption, retention, and growth across our customer base. The person in this role will act as both a strategic advisor to clients and the voice of the customer internally—partnering with Product, Sales, and Data Analytics to drive alignment and translate client needs into impactful initiatives.
What you'll do:
- Lead and mentor a team that manages client relationships and ensures successful outcomes.
- Develop playbooks and processes to drive engagement, adoption, and long-term partnerships.
- Act as a senior sponsor for key accounts, building trust and influence at senior levels.
- Lead some of Autofleet's strategic projects hands-on.
- Own metrics for customer retention, expansion, and satisfaction.
- Guide teams in executing client-facing projects end-to-end: gathering requirements, aligning with Product/Engineering, and delivering measurable results.
Requirements
- 4+ years of managerial experience with proven team leadership and development.
- Strong background in Customer Success, Account Management, or Strategic Consulting.
- Experience with B2B SaaS solutions and enterprise global accounts.
- Analytical and data-driven with excellent communication and storytelling skills.
- Advantage: Experience working with multinational corporations, an additional advantage for experience with automotive/ transportation/ mobility companies